Junior Customer Support Manager

EQS Group AG; München; Vor Ort; EUR 38.000 - 55.000; Vollzeit

Zusammenfassung

Une entreprise internationale de logiciels basée à München recherche un Chargé de Service Client soutenant les demandes des clients tout en garantissant leur satisfaction. Vous serez responsable de la gestion des portefeuilles clients, de l'évaluation des processus de service, et d'une collaboration avec des départements transversaux. Rejoignez une équipe dynamique qui valorise l'apprentissage continu et un bon équilibre travail-vie personnelle.

Leistungen

Équilibre travail-vie personnelle

Programmes sportifs et soutien à la santé mentale

Programmes de primes personnalisés

Travail flexible et options de télétravail

Qualifikationen

• Diplômé d'une formation commerciale (jeunes diplômés ou professionnels en début de carrière acceptés).
• Expérience en service client dans un environnement numérique.
• Fluent en allemand et en anglais (oral et écrit).

Aufgaben

• Gérer les demandes des clients, en assurant des conseils orientés solutions et des niveaux de satisfaction élevés.
• Maintenir l'adhésion aux niveaux de service.
• Collaborer avec d'autres départements et filiales internationales.

Kenntnisse

Communication

Service client

Esprit d'équipe

Flexibilité

Ausbildung

Formation commerciale de base

Jobbeschreibung

JOIN OUR TEAM

Do you have a passion for working with people? Are you quality-conscious and eager to learn? Our Newsroom team handles customer concerns, prioritizing customer satisfaction.
If you are interested in the capital market and investor relations, this is your chance to join our dedicated team. Help us provide professional and reliable support to our clients across Europe.
We look forward to receiving your application and working together to enhance customer satisfaction.

EQS Group is a leading international cloud software provider specializing in Corporate & Ethics, Data Privacy, Sustainability Management, and Investor Relations. Working with us, thousands of companies worldwide build trust by meeting complex regulatory requirements, minimizing risks, and communicating transparently with stakeholders.
Transparency is core to our values! We openly share our commitments on topics like sustainability, diversity, equality, and well-being through our homepage and social media channels. For everyone—fairly and publicly.
Our success depends on talented individuals who bring passion, responsibility, and support to create a trustworthy environment.

Join us in creating sustainable innovation!

OUR CULTURE DRIVES OUR BENEFITS

• You’re important! We foster a trusting environment and support lifelong learning. Set personal development goals, receive support, and get regular feedback to succeed.
• Living our values! Take responsibility, explore your interests, and make a personal impact with us.
• Great atmosphere! Enjoy team events, bar camps, volunteering days, and collaborate with an international team. See #EQSlife on Instagram!
• Be part of an exciting journey! Contribute to our success story as Europe’s leading cloud provider for compliance and investor relations solutions.
• Work-Life Balance! Work in our modern office with latest hardware, flexible hybrid working, and options for working from other European countries. We also offer sabbaticals for longer breaks.
• Health is a priority! Benefit from our sports programs, leasing options via JobRad, mental health support, and more.
• Special Perks! Enjoy tailored bonus programs, corporate shopping discounts, and other benefits.

YOUR IMPACT

You and your team will handle customer inquiries, ensuring solution-oriented advice and high satisfaction levels.

• Maintain adherence to service levels (scope, time, quality, costs).
• Manage customer portfolios and advise on our products.
• Ensure quality of service processes and documentation.
• Collaborate with other departments and international subsidiaries.

THIS IS YOU

• Completed basic commercial training (recent graduates or early-career professionals welcome).
• Experience in customer service/support in a digital environment.
• Strong customer focus and excellent communication skills.
• Fluent in German and English (spoken and written).
• Team player with high quality standards and composure under stress.
• Interest in software (SaaS) and IT.
• Flexible and willing to work outside regular hours.

CONTACT US