(Junior) Customer Success Manager (f/m/x)

Suena GmbH; Hamburg; Vor Ort; EUR 45.000 - 55.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Urban Sports Club membership

Deutschlandticket

Flexible hours

Pet-friendly office

Zusammenfassung

suena energy in Hamburg is seeking a (Junior) Customer Success Manager to ensure customers feel well taken care of. The role focuses on keeping the operational backbone running, routing inquiries, and supporting onboarding in a fast-growing green tech startup.

You will work in a hybrid setup with German (C1) and English (B2) communication, and you’ll grow into running QBRs and managing KPIs with a collaborative cross-functional team.

Qualifikationen

• German language skills required (C1) and English (B2).
• Experience in customer success or support.
• Ability to read dashboards and explain metrics to customers.

Aufgaben

• Keep the operational backbone running – tickets, HubSpot, data room (Dock).
• Route questions internally to the right teams.
• Support onboarding and ensure a smooth handover from Sales.
• Prepare and grow into running QBRs with Data Science data.
• Work with Sales and Ops to stay coordinated.

Kenntnisse

German (C1)

English (B2)

Customer focus

Organized

Data interpretation

Tools

HubSpot

Dock data room

Jobbeschreibung

(Junior) Customer Success Manager (f/m/x)

Hamburg

Full-time

45,000 - 55,000 € per year

Intro

Hamburg Hybrid (50/50) | 45.000 – 55.000 € p.a. (Full-time) | German C1

Do you want customers to feel well taken care of — and be the person who makes that happen? Join suena energy as (Junior) Customer Success Manager (f/m/x). Customer Success is what keeps our customers close and confident — the foundation for partnerships that last and grow — and the single channel that routes every request internally, so the rest of the team stays focused instead of being pulled in every direction.

suena energy is a green tech startup specializing in algorithmic energy trading for energy storage systems and renewables.

Our vision: a world where clean energy is used reliably, economically, and intelligently - and where we actively accelerate the energy transition by enabling batteries and renewables to power our grids. With our AI-based optimization and trading software, we maximize the value and market participation of large-scale energy storage and renewable assets in short-term electricity and balancing markets - while minimizing risk for operators.

We're a 50+ person team that's fast-paced by nature, but the kind of place where people actually look out for each other. Following our successful Series A, we're investing in expanding our team – and Customer Success is next: over the past months, Lars built the function from scratch, and now we're adding a junior and a regular CS to turn it into a real team.

Your mission

• Keep the operational backbone running – ticketing, HubSpot, and our data room (Dock), clean and up to date.
• Take customer questions and route them internally – the "travel agent" who gets every request to the right people fast.
• Support onboarding – ensure a smooth handover from Sales and give new customers a clear picture of what happens next.
• Prep and grow into running QBRs – pull the data together with Data Science and show customers how their asset is performing.
• Work hand in hand with Sales and Ops – the glue that keeps everyone coordinated.
• Shape a function that's still taking form – spot what's unclear, sharpen processes, bring your own ideas.
• Junior starts behind the scenes – you support the team first, then grow into your own book: customers, QBRs, and KPIs (net retention, customer satisfaction).

Your profile

We're filling two seats — one junior, one regular. The main difference is how much you already bring:

• Junior: early in your career — we care most about how you work (organized, curious, reliable) and your drive to grow into the customer and technical side.
• Regular: you've worked with customers before and can own accounts, run QBRs, and read technical data confidently from early on.

Either way, what counts:

• You can read the numbers and make them make sense – you understand a performance dashboard and explain it to a customer in plain language.
• Calm, warm, and real – our customers are engineers and asset operators; they trust substance, not a sales show.
• Organized and reliable – you keep track of what's open and don't let things slip.
• Up for building, not just running – you see an unfinished CS function as a plus, not a problem.
• A genuine team player – you pull the same rope with Sales and Ops.
• German at C1 or native level, plus solid English (B2) – most customer communication runs in German; English is our internal working language.
• Energy background? A plus, not a requirement – excitement for the industry and a fast ramp-up matter more.

Why us?

• People at the Core: Clear structures, democratic decisions, and a feedback culture where your voice counts.
• Shape the Future: Contribute to the energy transition by working on sustainable energy solutions in a growing market environment.
• Connecting & Co-Creating: Strategy off-sites and onsite weeks for real collaboration and shared ideas.
• Work Your Way: Home office and flexible hours – you know what works best for you and your team.
• Good Vibes: Yoga, shared lunches, after-work fun – we keep the energy up, even when it's busy.
• Body & Mind: Urban Sports Club membership, wellbeing check-ins, and mental health support – your energy matters.
• New Office: 10th-floor office with rooftop terrace, canteen, great views, ergonomic desks, hardware of your choice, and a pet-friendly environment.
• Sustainable Extras: Deutschlandticket, FutureBens, and more – supporting your mobility and future.

suena energy is an equal opportunity employer. We celebrate diversity and reject any form of discrimination. It is important to us to create an inclusive environment for all our team members. We want to particularly emphasize that our call for applicants is addressed to all genders. We welcome applications from people with disabilities.

About us

suena energy is a green tech startup specializing in algorithmic energy trading for energy storage systems and renewables.

Our vision: a world where clean energy is used reliably, economically, and intelligently—and where we actively accelerate the energy transition by enabling batteries and renewables to power our grids. With our AI-based optimization and trading software, we maximize the value and market participation of large-scale energy storage and renewable assets in short-term electricity and balancing markets—while minimizing risk for operators.

We're a 50+ person team that's fast-paced by nature, but the kind of place where people actually look out for each other. Following our successful Series A, we’re on a strong growth trajectory and continue to expand—impacting the future of energy together every day. At suena, you’ll find the freedom to shape your work, bring your ideas to life, and help accelerate the energy transition as part of a passionate, cross-functional team.