Junior Customer Success Associate (Engineering Background) | GenO Programme / Start Sept

Oracle; Berlin; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A global technology leader in Berlin is looking for a Technical Account Manager to oversee customer relationships and service delivery. The ideal candidate will have a Bachelor's degree in a related field and strong communication skills. This role includes supporting customers in maximizing the value of their technology investments and ensuring high levels of satisfaction. Competitive salary and benefits are offered, along with a flexible work environment.

Leistungen

Flexible work environment

Career progression

World-class training

Qualifikationen

• Fluency in English is required.
• Strong understanding of cloud technologies is a plus.
• Up to 2 years of relevant experience is acceptable.

Aufgaben

• Oversee governance and service delivery for clients.
• Support long-term customer relationships focused on collaboration.
• Manage time effectively and work well both independently and in teams.

Kenntnisse

Strong communication

Customer management

Project management

Adaptability

Problem-solving

Ausbildung

Bachelor’s degree in Engineering, Computer Science, or related field

Tools

Oracle technologies

Jobbeschreibung

Fluency in both English and German is required, including read, write, and speak.

CVs must be submitted in English.

Start your success story with GenO Oracle

At Oracle, our mission is to help people see data in new ways, discover insights, and unlock endless possibilities. Organizations of all sizes and industries rely on Oracle to succeed. Learn how your work can have a global impact and influence billions of lives daily: https://www.youtube.com/watch?v=yyUAPdt4VPE

Are you passionate about transforming lives through technology and driving innovation? Eager to learn, grow, and succeed? We’ll help you find your calling and start an extraordinary career at Oracle.

Generation Oracle (GenO) is Oracle’s new initiative to develop early-career and returnship talent, offering learning, development, and clear career paths, with opportunities to influence our future business direction.

Become a Technical Account Manager (TAM) to help customers maximize the value of their Oracle investments, achieve business outcomes, and minimize risks. You will oversee governance and service delivery.

As part of the Oracle Customer Success Services team, you’ll join an international network of experts contributing to global technology initiatives and innovation programs.

What you'll do

The Customer Success Services (CSS) unit within Oracle supports long-term relationships with major clients, ensuring effective use of Oracle products and services, customer satisfaction, referenceability, and meeting financial objectives.

TAMs act as trusted advisors, helping clients overcome challenges, meet goals, and ensuring high-quality deliverables, involving problem-solving and incident management with guidance.

Our goal is to help customers derive increasing value from Oracle solutions throughout their IT lifecycle, from implementation to optimization.

• Develop and manage relationships with small accounts; support medium/large accounts with other TAMs to maximize Oracle service utilization.
• Demonstrate effective time management.
• Be goal-oriented and capable of working independently and as part of a team.
• Communicate technical concepts effectively; familiarity with Oracle products is a plus but not required.

What you’ll do

• Learn from experts and contribute to delivering value to customers leveraging Oracle’s global network.
• Use Oracle tools and resources to stay current with innovations and technologies.
• Participate in customer projects alongside Oracle experts and leaders.
• Consult with clients to understand their needs and align solutions accordingly.
• Design solutions using Oracle technologies and best practices.
• Support long-term customer relationships focused on collaboration and partnership.
• Handle problem-solving and understand Oracle policies and procedures.
• Manage time effectively and work well both independently and in teams.

What you’ll bring

• Bachelor’s degree in Engineering, Computer Science, Telecommunications, or related field, or up to 2 years of relevant experience.
• Strong communication, customer management, and project management skills.
• Basic understanding of applications, middleware, hardware, or cloud technologies; curiosity about AI, Blockchain, Machine Learning, DevOps, Security, and Oracle Cloud Infrastructure.
• Fluency in English.
• Ability to collaborate and present concepts clearly.
• Openness to new ideas and challenges.
• Adaptability and confidence to learn and adjust.
• Proactive attitude with a focus on completing tasks.
• Resilience and effectiveness under pressure.
• Strong organizational, negotiation, and planning skills.
• High energy, optimism, and eagerness to influence others.
• Excellent team player with a passion for customer success.

What we’ll give you

• Investment in your professional growth and access to a network of resources and thought leaders.
• Flexible work environment promoting work-life balance.
• Inclusive, multicultural community valuing diverse perspectives.
• A buddy program with a senior expert to support your onboarding and learning.
• World-class training from industry leaders.
• Career progression based on performance and development, with close supervision.
• Opportunities to engage with diverse customers across sectors.
• Competitive salary and excellent benefits to support your success.