Junior Advanced Support Engineer | GenO Programme (Start Date September'25) (m/f/*)

Oracle

At Oracle, our mission is to help people see data in new ways, discover insights, and unlock endless possibilities. Organizations in all industries and of all sizes rely on Oracle to help them succeed. Learn how your work can have a truly global impact and influence the lives of billions of people every day: https://www.youtube.com/watch?v=yyUAPdt4VPE

GenO

Are you passionate about changing lives through technology and driving innovation? Are you eager to learn, grow, and succeed in shaping your future? We’ll help you find your calling and kick-start an extraordinary career in a leading company as Oracle is.

Generation Oracle (GenO) is Oracle’s brand new career development initiative, focused on identifying and advancing early-in-career and returnship talent. GenO delivers learning, continuous development, and clear, accessible career paths while offering the opportunity to influence and help steer our business into the future.

Become an Advanced Services Engineer and help our customers make well-informed decisions regarding the implementation, management, and use of Oracle technologies.

As part of the Oracle Customer Success Services team, you will be a member of the international network of experts, contributing to global technology-driven initiatives and innovation programs for continuous service improvements.

Responsibilities

Applications are required to submit a CV in English

Join us as an Advanced Services Engineer (ASE)

Career Level - IC1

Job Description

• Support Oracle’s largest customers, fostering long-term relationships and operational improvements. Enhance Oracle environments by leveraging support-based knowledge and customer experiences, helping clients maximize value from Oracle solutions.
• Click here for more information about CSS.

What You'll Do

• Learn from experts and contribute to customer value through Oracle’s global network.
• Use Oracle tools and resources to stay updated on innovations.
• Collaborate with Oracle experts on customer projects.
• Understand client needs and align them with Oracle solutions.
• Learn to design solutions using Oracle technology and best practices.
• Support long-term customer relationships with CSS.
• Solve problems with guidance, following Oracle policies.
• Manage time effectively, working individually and in teams.
• Communicate technical concepts; Oracle product knowledge is a plus.
• Maintain a professional demeanor.
• Be available for scheduled out-of-hours operations when required.

What you’ll bring

• Bachelor’s degree or up to 2 years of relevant experience.
• Technical aptitude with an interest in cloud technologies (Artificial Intelligence, Blockchain, Machine Learning, DevOps, Security, Terraform, and Oracle Cloud infrastructure) and programming (Python).
• Enthusiasm and dedication to tech hobbies such as website development, hobby programming, developing an app, and self-driven exploration of technology and cloud computing (Oracle, Amazon, Azure, Google).
• Fluency in English with strong communication skills.
• Openness to innovation and new challenges.
• Adaptability and confidence in navigating change.
• Proactive, results-driven mindset.
• Resilience and ability to work under pressure.
• Strong organization, negotiation, and planning skills.
• High energy, with a positive and engaging approach.
• Team-oriented with a passion for achieving both individual and group goals.
• Critical thinker with problem-solving skills.
• Passion for customer success.

What we’ll give you

• Investment in your professional development with access to Oracle’s network of experts.
• A fun, flexible work environment for a great work-life balance.
• An inclusive, multicultural community that values diverse perspectives.
• A buddy program with a senior expert for guidance.
• Clear career progression based on performance and development.
• Exposure to diverse customers across multiple industries.
• Competitive pay and excellent benefits to support your success.

At Oracle, we celebrate differences and believe that innovation starts with inclusion. We are committed to creating a workplace where all kinds of people can do their best work. Everyone’s voice is heard and valued, inspiring us to innovate beyond previous limits.

We encourage disabled candidates to apply. Please inform us in your application about any severe disability (degree of disability of at least 50%) or any equal status (degree of disability of at least 30% with an official decision on equality) as per the German SGB IX.