Junior Account Manager

Orange Business Services; Eschborn; Hybrid; EUR 50.000 - 65.000; Vollzeit

Zusammenfassung

Orange Business Services is hiring a Junior Account Manager to manage key client relationships and drive revenue growth in Eschborn, Germany. This role requires a customer-centric mindset, strong negotiation skills, and the ability to lead cross-functional teams. The successful candidate will ensure client satisfaction and contribute to the overall success of the company.

Leistungen

Flexible working hours

Professional development programs

Health and well-being programs

Employee Referral Program

Qualifikationen

• Customer-centric mindset and a passion for building relationships.
• Strong interpersonal skills with the ability to influence stakeholders.
• Proactive, adaptable, and collaborative team player.

Aufgaben

• Manage key client relationships and ensure satisfaction.
• Drive revenue growth by identifying upsell opportunities.
• Lead customer teams to achieve account objectives.

Kenntnisse

Relationship Management

Communication Skills

Negotiation Skills

Strategic Thinking

Business Acumen

Project Management

Problem-Solving

Technical Knowledge

Team Leadership

Fluency in English

Jobbeschreibung

The Junior Account Manager role is the primary point of contact between Orange Business and its key client(s), managing the overall relationship with the client(s) from identifying their needs and goals to delivering solutions and value to secure the ultimate customer experience. Leads and steers a Customer Team with the overarching goal of fostering long-term relationships to drive mutual success, wherein the Customer is put at the Center.

Key purposes of the Junior Account Manager Role within the Customer Centric Model include :

Steering cross-functional team(s) to align and orchestrate the account’s objectives with the overall company vision, fostering strong customer relationships and key-stakeholder management. Ensuring solid topline growth and healthy financial performance, while delivering an unparalleled customer experience to the Client.

This role is a key contributor to the long-term vision and success of Orange Business through effective leadership, customer-centric business decision-making, and operational excellence.

Client Relationship Management

Building and maintaining strong relationships with key clients to understand their needs, address concerns, and ensure satisfaction with the company's products and services delivered. The aim is to become the trusted advisor for the customer. The Junior Account Manager is the guardian of the relationship, leading towards that milestone.

Client Retention

Ensuring an elevated level of client satisfaction and loyalty to minimize churn and retain valuable clients over the long term. Acting as a trusted advisor and strategic partner to OB key clients, driving mutual success through successful Customer Team Leadership and orchestrating collaboration, innovation, and exceptional service delivery.

Revenue & Margin Growth

Management of the overall Business Performance of the Customer(s). Identify opportunities to upsell / expand additional products or services, cross-sell complementary offerings, and drive revenue / margin growth or optimization from existing contracts and services in existing client(s).

Strategic Partnership

Collaborating closely with the client(s) to fully understand their business objectives, challenges, geo-political landscape, and aligning OB's offerings to provide tailored solutions that add value and drive mutual success supporting Customers' Business Outcomes.

Advocacy and Referrals

Cultivating advocates among existing clients who are willing to provide testimonials, referrals, and positive word-of-mouth recommendations, which can help attract new clients and drive overall business growth for OB.

Market Insights

Gathering and sharing insights from clients about market trends, competitor activity, and industry developments to inform strategic decision-making and product / service enhancements.

about you

Personality Requirements

• Customer-Centric Mindset : Passionate about delivering exceptional customer experiences and building long-term relationships.
• Strong Interpersonal Skills : Able to communicate effectively, build rapport, and influence stakeholders at all levels.
• Proactive and Self-Motivated : Takes initiative to identify opportunities and address challenges proactively.
• Adaptability : Comfortable working in a dynamic environment and adjusting strategies as needed.
• Collaborative Spirit : Enjoys working with cross-functional teams and fostering teamwork.
• Problem-Solving Attitude : Approaches challenges with a solution-oriented mindset.
• Trustworthy and Ethical : Maintains integrity and confidentiality in client relationships and internal dealings.

Skills

• Relationship Management : Proven ability to develop and maintain strong client relationships.
• Communication Skills : Excellent verbal and written communication abilities.
• Negotiation Skills : Capable of managing negotiations to achieve mutually beneficial outcomes.
• Strategic Thinking : Ability to understand client needs and align solutions with business objectives.
• Business Acumen : Understanding of market trends, industry dynamics, and financial performance metrics.
• Project Management : Skilled in coordinating multiple tasks and managing time effectively.
• Problem-Solving : Strong analytical skills to identify issues and develop effective solutions.
• Technical Knowledge : Familiarity with the products and services offered by Orange Business, and the ability to explain technical concepts clearly.
• Team Leadership : Ability to steer and motivate cross-functional teams toward common goals.
• Fluency in English is essential

additional information

• Global opportunities : Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment : Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
• Professional development : training programs and upskilling / re-skilling opportunities
• Career growth : Internal growth and mobility opportunities within Orange
• Caring and daring culture : health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
• Reward programs : Employee Referral Program, Change Maker Awards

department

Orange Business International

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

contract

Regular

Junior Account Manager • Germany - Eschborn - Orange Business