Jr Client Success Manager at RTL AdManager 278803

Create Your Own Career; Hamburg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Join a leading team at RTL AdAlliance as a Client Manager, where you’ll be the first point of contact for advertisers. Your role involves guiding clients through our Selfservice platform, troubleshooting issues, and working closely with sales and ad operations. We're looking for someone with a passion for advertising and strong analytical skills to help drive innovation and enhance client satisfaction.

Qualifikationen

• Fluency in English; German or French is a bonus.
• Passion for advertising and digital platforms.
• Client-first mindset with strong communication skills.

Aufgaben

• Be the first point of contact for advertisers and guide them through the Selfservice platform.
• Support campaign setup and troubleshoot technical challenges.
• Onboard new clients and ensure smooth starts.

Kenntnisse

Customer Service

Client Support

Analytical Thinking

Communication Skills

Jobbeschreibung

Be the first point of contact for advertisers, guiding them through our Selfservice platform.

Support and troubleshoot campaign setup, creative approvals, and technical challenges.

Onboard new clients and ensure a smooth start with RTL AdManager.

Gather client feedback and turn insights into action.

Work with sales, ad operations, and developers to refine and expand our offerings.

Explore platform data to spot trends and opportunities.

Your profile

• Passion for advertising and digital platforms.
• A client-first mindset with strong communication skills.
• Analytical thinking and a proactive approach to problem-solving.
• Fluency in English (bonus points for German or French).

Your team

You'll be part of a fast-moving, experienced international product team that collaborates with major advertisers, agencies, and tech partners. Our mission: to make premium advertising easy and accessible through innovation. We embrace fresh ideas, data-driven decisions, and smart solutions.

Fun fact: We're all about growth, whether it's expanding our platform's reach or empowering our team members to bring their ideas to life.

About us

At RTL AdAlliance, we create simplicity for advertisers & value for publishers.

Our goal is to unite premium content publishers to connect international and local brands with European audiences. With offices in 10 European countries and the US, we represent top video publishers such as RTL, M6, ITV, and Activision Blizzard. As part of RTL Group, we provide clients with exclusive insights, advertising technology, and services to excel in digital and addressable TV.

Are you inspired by our international and entrepreneurial spirit? Do you want to navigate industry changes and drive innovation?

Join us as we shape Europe's leading advertising sales house.

Required Experience

Manager

Key Skills

Customer Service, Client Expectations, Client Requirements, Client Support, Action Plans, Issue Resolution, Account Management, Client Relationships, Service Delivery, Client Satisfaction, Client Management, Procedures, Service Level Agreements, New Clients

Employment Type: Contract

Experience: years

Vacancy: 1