Join Our Portugal Team: German-Speaking Support & Content Moderator Role

Cross Border Talents; Berlin; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

An international customer experience organization seeks fluent German speakers for customer support and content moderation roles based in Porto or Lisbon. Responsibilities include responding to customer inquiries and ensuring content compliance. Candidates should have strong communication skills and be available to work shifts, including weekends. Relocation support is available for eligible applicants.

Leistungen

Relocation support

Welcoming bonus of 3,000 euros

Qualifikationen

• Ability to respond to inquiries via phone, email, or chat.
• Experience in troubleshooting and issue resolution.
• Commitment to maintaining excellent customer satisfaction.

Aufgaben

• Respond to inquiries and assist with troubleshooting.
• Review and evaluate user-generated content.
• Enforce compliance with platform policies.

Kenntnisse

German fluency (C1 or higher)

English proficiency (minimum B2)

Strong communication skills

Interpersonal skills

Jobbeschreibung

URGENT HIRING WELCOME BONUS: 3,000 euros(for German market, available until July 31st)

Location: Porto or Lisbon, Portugal (on-site or remote based in Portugal)
Language Requirements: German (C1+) + English (B2+)
Contract Type: Full-time, Shifts (including weekends if required)
Relocation Support: Available for eligible candidates

About the Role

Are you fluent in German and ready to join a leading global customer experience team in Porto? Were hiring motivated professionals to work in Customer Support and Content Moderation roles across various international projects and platforms.

You'll provide user support and ensure content compliance, working alongside a diverse, high-performing team in a dynamic and international environment.

What Youll Do

Customer Support:

• Respond to inquiries via phone, email, or chat

• Assist with troubleshooting and issue resolution

• Provide accurate product and service information

• Maintain excellent customer satisfaction levels

Content Moderation:

• Review and evaluate user-generated content

• Enforce compliance with platform policies

• Escalate complex cases to specialized teams

• Ensure content quality, objectivity, and safety

What Were Looking For

• German fluency (C1 or higher)

• English proficiency (minimum B2)

• EU citizenship or valid residence/work permit in Portugal

• Strong communication and interpersonal skills

• Availability to work on-site in Porto

• Flexibility to work in rotating shifts, including weekends if needed

Accepted Documents

• EU ID or Passport

• Portuguese Residence Card

• Manifestação de Interesse (SEF proof of registration)

• Visa holders (eligibility confirmed case by case)

If you're a German speaker looking to advance your career in Portugal, join us in Porto or Lisbon and become part of a collaborative and multicultural team. Apply today!