Job in Germany : Teamleiter (m / w / d) 1st-Level-Support

Kommunaler Versorgungsverband Baden-Württemberg; Karlsruhe; Vor Ort; EUR 45.000 - 70.000; Vollzeit

Zusammenfassung

Ein innovativer öffentlicher Dienstleister sucht einen Teamleiter für den 1st Level Support in Karlsruhe. In dieser Schlüsselrolle führen Sie ein engagiertes Team und sind verantwortlich für die Organisation und Koordination der Support-Aktivitäten. Mit einem starken Fokus auf ITIL-Standards und einer positiven Teamdynamik gestalten Sie Arbeitsabläufe und verbessern kontinuierlich die Servicequalität. Das Unternehmen bietet ein modernes Arbeitsumfeld mit flexiblen Arbeitszeiten, umfangreicher Einarbeitung und Weiterbildungsmöglichkeiten. Wenn Sie eine Leidenschaft für Technologie und Teamführung haben, könnte dies die perfekte Gelegenheit für Sie sein.

Leistungen

Intensive Schulung

Bedarfsgerechte Weiterbildung

Reisevergütung für öffentliche Verkehrsmittel

Flexibles Arbeitszeitmodell

Gesundheitsmanagement

Bonus-System

Qualifikationen

• Führung eines Teams von 4 Personen im 1st Level Support.
• Effiziente Planung und Organisation der Teamaktivitäten.

Aufgaben

• Leitung der Aktivitäten des 1st Level Support-Teams gemäß ITIL.
• Optimierung von Geschäftsprozessen und Einführung von Workflows.

Kenntnisse

Teamführung

ITIL Kenntnisse

Konfliktlösungsfähigkeiten

Kundenorientierung

Selbstmanagement

Ausbildung

Abschluss in einem technologieorientierten Bereich

Ausbildung als IT-Systemadministrator

Jobbeschreibung

Kommunaler Versorgungsverband Baden-Württemberg (KVBW) is a public corporation with the business areas of civil servant pensions, benefits, municipal personnel services and supplementary pensions. Its geographical area of operation covers the state of Baden-Württemberg. The association is headquartered in Karlsruhe with a second office in Stuttgart.

At our office in Karlsruhe, we are looking to fill the following position in the Software Engineering and IT Coordination department at the earliest possible date :

Team leader (m / f / d) 1st level support

Your main responsibilities :

• Leading a team of 4 people
• Organization and coordination of the activities of the 1st level support team (according to ITIL)
• Assisting with the definition, introduction and further development of service agreements for 1st level support
• Introducing workflows and optimizing business processes
• Communicating departmental concerns to the following support levels
• Creating reports, forecasts, effort estimates and change proposals
• Eliminating faults and errors to a defined extent
• Maintaining and editing the knowledge management and problem database
• Checking and releasing workarounds and solutions for subsequent support levels
• Tracking of tickets
• Intensive communication with all stakeholders of the KVBW support and in the working group of the HSW network

We expect from you :

• A degree in a technology-oriented field or completed training as an IT system administrator, IT system technician (m / f / d) or a comparable qualification
• A high degree of personal responsibility, self-management and conflict resolution skills
• Efficient planning and scheduling of the entire team
• A high degree of decision-making ability as well as solution-oriented thinking and action in problematic situations
• Ability to engage in dialog and customer orientation
• Motivating the team and promoting a positive sense of unity
• Willingness to share successes and on the other hand to take responsibility for any failures
• A high degree of self-reflection and self-confidence

We offer you :

• Good starting conditions through intensive training
• Task-related, needs-oriented further training (personnel development program)
• Independent work in a challenging and responsible, interesting and varied working environment and subject area
• A modern office building in the heart of Karlsruhe with excellent connections to the local transport network
• A travel allowance for the use of public transport
• After the induction phase, the opportunity to work from home on a pro rata basis
• All the benefits of a modern employer (flexible and family-friendly working time model, health management, bonus system)

For technical questions, please contact Tobias Zirzow (0721 / 5985-645) from the Technology and Infrastructure department and Ms Lojic (0721 / 5985-593) from the Control, Organization and Personnel Development department for administrative questions.

Severely disabled applicants (m / f / d) with equal aptitude and qualifications will be given preference.

Have we piqued your interest? We look forward to getting to know you!

Please send us your detailed application documents by 23.05.2025 via our application portal.