Job in Germany : Support Engineer IT-Service 2nd Level (m / w / d)

Helvetia Schweizerische Versicherungsgesellschaft AG | Direktion für Deutschland; Frankfurt; Vor Ort; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen im Versicherungssektor sucht einen engagierten Support Engineer, der die IT-Teams bei der Nutzung moderner Anwendungen unterstützt. In dieser spannenden Rolle werden Sie für die Bereitstellung und Wartung von IT-Ausstattung verantwortlich sein, insbesondere für Microsoft 365 und andere Systeme. Sie werden auch an der kontinuierlichen Verbesserung der IT-Service-Management-Tools arbeiten und Projekte im IT-Betrieb leiten. Wenn Sie eine Leidenschaft für Technologie haben und in einem dynamischen Team arbeiten möchten, ist dies Ihre Chance, einen positiven Einfluss zu leisten.

Leistungen

Betriebliche Altersvorsorge

Flexible Arbeitszeiten

30 Tage Urlaub

Mitarbeiterrabatte

Cafeteria mit kostenlosem Kaffee

Betriebssport

Fortbildungsmöglichkeiten

Qualifikationen

• Abgeschlossene IT-Ausbildung mit relevanter Berufserfahrung.
• Kenntnisse in IT-Service-Management und Microsoft 365.

Aufgaben

• Unterstützung der Mitarbeiter mit Anwendungen und IT-Ausstattung.
• Verwaltung von IT-Service-Management-Tools und Dokumentation von Fehlermeldungen.
• Eigenständige Leitung von (Teil-)Projekten im IT-Betrieb.

Kenntnisse

IT-Service-Management

Microsoft 365

Windows Server

Windows Client

Netzwerkkenntnisse

Active Directory

VM-Ware

ITIL 4

Software-Paketierung

Kommunikationsfähigkeiten

Ausbildung

Abgeschlossene IT-Ausbildung

Tools

IT-Service-Management-Tools

Jobbeschreibung

Support Engineer IT Service 2nd Level (m / f / d)

Risk protection, pensions, art, classic cars: we are excellently positioned in a wide range of insurance sectors. Always close to people, personally and digitally. Our team brings tradition and modernity together - with the highest quality of service and preferably with you as a reinforcement. We look forward to receiving your application - &Go.

Your benefits at Helvetia

1. Company pension plan: Your fully employer-financed protection for the future.
2. Flexible, mobile working: Flexible 38-hour week, up to 60% mobile working & flexitime account.
3. Vacation: 30 days annual leave, additional days off (24.12. + 31.12.) & special leave days for specific occasions.
4. Top transport connections.
5. Employee conditions and benefits: Job bike / bicycle leasing, employee discounts & much more.
6. Canteen at the head office: For breaks with the best food & free coffee specialties.
7. Promotion & further training: Whether a specialist or management career, we support your further development.
8. Health: Company sports and subsidized health measures.
9. Benefits may vary depending on location and position.

This is how you support us

• As a Support Engineer (m / f / d) you will support our teams at their workstations and assist them with our applications, especially Microsoft 365, peripherals and host applications.
• Routinely provide our employees with suitable IT when they join and leave the company and when there are changes within our organization and authorize them to use it.
• Support us in configuring mobile device management solutions and other applications and maintain them conscientiously.
• Regularly maintain and continuously develop our IT service management tools.
• Expertly receive and document fault reports, initiate solutions through detailed fault analyses and coordinate service providers for software and hardware.
• Last but not least, independently manage (sub-)projects in IT operations, develop processes and drive their optimization with new impulses.

This is how you enrich our teams

• Completed IT training with relevant professional experience.
• Expertise in IT service management, such as ticket, asset and change management.
• Know-how in system support, in Microsoft 365 or Windows and corresponding operating systems such as Windows Server or Windows Client.
• Ideally familiar with networks, Active Directory, VM-Ware, ITIL 4 and software packaging and distribution.
• Strong communication skills and enjoy working both independently and closely with colleagues and general agents.
• Strong hands-on mentality, plus a high level of commitment and sense of responsibility.

Place of work: Frankfurt am Main

Type of employment: Full-time / part-time, limited until 31.12.2026.

Career status: Experienced professional.

Are you interested?

Take the first step and apply online, stating your salary expectations and earliest possible starting date. Please note that the salary estimates shown in the job portals may differ from the actual salary range.