Job in Germany : IT-Support (m / w / d)

DIS AG; Essen; Hybrid; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen engagierten IT-Support-Mitarbeiter, der das Team bei der Unterstützung und Wartung der IT-Infrastruktur verstärkt. In dieser spannenden Rolle sind Sie der erste Ansprechpartner für technische Anfragen und Probleme, wobei Sie sicherstellen, dass alle Systeme reibungslos laufen. Mit flexiblen Arbeitszeiten, Home-Office-Möglichkeiten und einer Vielzahl von Entwicklungschancen bietet dieses Unternehmen ein dynamisches Arbeitsumfeld, in dem Sie Ihre Fähigkeiten weiterentwickeln und neue Technologien kennenlernen können. Wenn Sie eine Leidenschaft für IT haben und lösungsorientiert sind, freuen wir uns auf Ihre Bewerbung!

Leistungen

Flexible Arbeitszeiten

Home Office

30 Urlaubstage

Betriebliche Altersvorsorge

Gesundheitsmanagement

Qualifikationen

• Praktische Erfahrung in der IT-Kundenbetreuung oder im IT-Support.
• Gute Kenntnisse in Hardware und Software, einschließlich Microsoft OS.

Aufgaben

• Erster Ansprechpartner für technische Anfragen und Problemlösungen.
• Durchführung von Fehleranalysen und Unterstützung im 2nd Level Support.

Kenntnisse

IT-Kundenbetreuung

Fehleranalyse

Kommunikationsfähigkeiten

Teamarbeit

Selbstorganisation

Ausbildung

Abgeschlossene Berufsausbildung als IT-Spezialist

Tools

Active Directory

Exchange

Ticket-System

Microsoft Office

Jobbeschreibung

IT Support (m / f / d) - hybrid working (remote & presence)

For an innovative company in the field of IT, we are looking for a dedicated IT support employee (m / f / d) to join the team in supporting and maintaining the IT infrastructure. In this role, you will be the first point of contact (m / f / d) for technical queries and problems and ensure that all systems are running smoothly. Our client offers a dynamic working environment where you can develop your skills and learn about new technologies. If you have a passion for IT and are solution-oriented, we look forward to receiving your application! Become part of a motivated team and contribute to ensuring IT support at the highest level.

These are your main areas of activity

• First point of contact (m / f / d) and troubleshooter (incident management) for all IT-relevant issues in our existing IT environment, for internal users (m / f / d)
• Recording, classifying and solution-oriented processing of incident reports and service requests with documentation as well as maintaining and adding to the knowledge database
• Carrying out error analyses and initiating appropriate measures in 2nd level support
• Setting up, managing and maintaining user accounts, e.g. in the Active Directory and Exchange
• Supporting IT projects, e.g. software and client hardware rollouts and migration scenarios
• Creating documentation and instructions to assist end users (m / f / d) and conducting basic training courses

What you bring with you

• Completed vocational training as an IT specialist (m / f / d) for system integration or comparable training
• Practical experience in IT customer support or IT support / service desk or in application support
• Good knowledge of hardware (PCs, notebooks, smartphones, printers) and software (Microsoft OS, AD, Exchange, Office products)
• Confident handling of a ticket system
• Strong service orientation as well as good communication and teamwork skills
• Good self-organization, a high level of commitment and a high degree of quality awareness

Prospects

• Work-life balance: flexitime & flexible working hours, home office / remote work, 30 vacation days and Christmas Eve & New Year's Eve off
• In-house collective agreement, capital-forming benefits, company pension scheme, deferred compensation
• Prevention offers, company health management, company doctor
• Individual training and development opportunities
• Activity-based working in a modern working environment

With us, your career path will become your personal walk of fame - we offer you exciting prospects in the areas of assistance & secretarial services. Click on "Apply directly" now!