Job in Germany : IT Support 2nd Level (m / f / d)

Stadt Bietigheim-Bissingen; Bietigheim-Bissingen; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Eine Stadtverwaltung in Deutschland sucht einen IT-Administrator (m/w/d) für den 2nd Level Support. Zu den Aufgaben gehören die Fehleranalyse und Unterstützung bei der Optimierung fachspezifischer Anwendungen. Wir bieten eine verantwortungsvolle Tätigkeit mit langfristigen Perspektiven, flexiblen Arbeitszeiten und einem motivierten Team. Bewerbungen erwünscht bis 11.06.2025.

Leistungen

Attraktive Zusatzleistungen

Betriebliche Altersvorsorge

ÖPNV Jobticket

Qualifikationen

• Mehrjährige Erfahrung im IT-Support, idealerweise 2nd Level Support.
• Fundierte Kenntnisse in Windows-Client-Server-Architektur und Active Directory.
• Erfahrung mit Ticket- und Remote-Management-Systemen.

Aufgaben

• Erster Ansprechpartner für komplexe IT-Probleme im 2nd Level Support.
• Fehleranalyse und Entwicklung nachhaltiger Lösungen.
• Dokumentation von Troubleshooting und Koordination.

Kenntnisse

Analytische Denkweise

Teamfähigkeit

Serviceorientierung

Ausbildung

Bachelorabschluss in Digital Administration Management

Abgeschlossenes IT-Studium oder relevante IT-Ausbildung

Tools

MS Office Produkte

SAP

PowerShell

Jobbeschreibung

Bietigheim-Bissingen is a city with many talents that makes something of itself - and produces great things. We in the city administration are also passionate about our diverse tasks. We tackle these together - whether in the organization, in the kindergarten or at the building yard. Together with a strong network of people, associations and organizations, we create the right solutions. So that our city becomes a little better every day.

We are looking for you to join our IT team as soon as possible as:

IT administrator (m / f / d) 2nd level support

How you make the city here :

1. First point of contact for complex IT problems in 2nd level support and close cooperation with 1st level support
2. Analyzing faults, identifying their causes and developing sustainable solutions
3. Documentation of troubleshooting and coordination
4. Support and optimization of specialist applications and organization of smooth operation
5. Installation, configuration and updating of Microsoft Windows standard and specialist applications in the client and server environment
6. Planning, testing and supporting the roll-out of specialist applications, including software updates and client deployments
7. Close collaboration with the specialist departments and IT teams to ensure a smooth implementation
8. Creation and maintenance of practical documentation, instructions and knowledge base articles for 1st level support
9. Support in the planning and implementation of IT projects

The scope of duties is subject to change.

What makes you special :

• A Bachelor of Arts degree in Digital Administration Management, a degree / university degree in the field of IT or relevant completed IT training with several years of professional experience in the area of responsibility
• Several years of experience in IT support, ideally in 2nd level support for specialist applications
• Confident handling of MS Office products and experience with ticket and remote management systems
• Basic knowledge of Windows client-server architecture, Active Directory (user management, group policies) and a basic understanding of network infrastructures
• Experience with municipal specialist applications or administration systems (e.g., SAP, document management or GIS systems) is an advantage
• Ideally knowledge of automation and scripting (e.g., PowerShell, Python)
• You work in an analytical, structured and solution-oriented manner
• You have a confident manner and are service-oriented; you also have a strong understanding of public administration processes
• You are a team player (m / f / d), maintain an overview even under pressure and are open to new technologies
• Self-initiative and a willingness to continuously develop your skills

Made for you :

• If the personal requirements are met, a permanent position up to pay group 10 TVöD-V or pay group A 11 LBesGBW
• A responsible and varied job in the public sector with long-term prospects
• A motivated and collegial team that works together on modern IT solutions for the city administration
• Regular training for your professional and personal development
• Flexible working hours and the option to work from home
• Remuneration according to TVöD with attractive additional benefits, such as a company pension scheme and a job ticket for local public transport

Are you a problem solver (m / f / d) with a passion for IT systems and want to play an active role in the digital transformation of the city administration? Then you've come to the right place! We offer you a responsible role in a modern and secure public working environment. To strengthen our IT team, we are looking for you as a 2nd level support specialist for specialist applications.

Until 11.06.2025.

More information :

Telephone information on the field of work :

07142 74-217 - Mr. Maier

Information on personnel law issues :

07142 74-213 - Ms. Konrad

Data protection Imprint