Job in Germany : IT Service Manager Support (m / w / d)

DIS AG; Frankfurt; Vor Ort; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

Ein zukunftsorientiertes Unternehmen in der Pharmaindustrie sucht einen Service Manager, der für die Planung und Optimierung von Serviceprozessen verantwortlich ist. In dieser spannenden Rolle werden Sie das Team bei der Bereitstellung von erstklassigem Kundenservice unterstützen und sicherstellen, dass alle Prozesse effizient und kundenorientiert ablaufen. Mit einer starken Kundenorientierung und hervorragenden Kommunikationsfähigkeiten haben Sie die Möglichkeit, in einem dynamischen Umfeld zu wachsen und einen bedeutenden Beitrag zu leisten. Profitieren Sie von langfristigen Perspektiven und einem attraktiven Gehaltspaket in einem expandierenden Unternehmen.

Leistungen

4 Tage Home Office pro Woche

13 Monatsgehälter

Attraktives Gehaltspaket

Qualifikationen

• Erfahrung in der IT-Unterstützung für Kunden.
• Zertifizierungen sind von Vorteil, aber nicht zwingend erforderlich.

Aufgaben

• Planung, Verwaltung und Optimierung der Serviceprozesse.
• Verantwortung für 1st und 2nd Level Support in Deutschland.

Kenntnisse

IT Support

Customer Service

Microsoft Office Suite

Communication Skills

Problem Solving

Ausbildung

Studienabschluss oder qualifizierte Ausbildung im IT-Bereich

Anerkannte Zertifizierung (z.B. CAN, MCP, CCNA, MCSE)

Tools

Microsoft Client Operating Systems

Jobbeschreibung

Would you like to work in a dynamic and future-oriented company in the pharmaceutical industry that offers its customers excellent service? Are you an organizational talent with a strong customer focus and leadership skills? Then you've come to the right place. For our dedicated team, we are looking for a Service Manager (m / f / d) who will contribute with passion and competence to take our service to the next level and ensure outstanding customer satisfaction. You will be responsible for planning, managing and optimizing our service processes and ensuring that our team is always efficient and customer-oriented. We look forward to receiving your application!

These are your main areas of activity

1. Assisting in the implementation of local business requirements and needs, in collaboration with the Head of IT Operations
2. Responsibility for 1st and 2nd level support in Germany
3. Support for the infrastructure and system manager
4. Main contact person for user support, taking into account the defined KPIs
5. Responsibility for the onboarding and offboarding of users in Germany
6. Purchasing and installing hardware and software for customers
7. Organization of training courses for users
8. Care and maintenance of audio and video equipment and meeting rooms in the office

What you bring with you

1. Completed studies or qualified training in the field of IT with a relevant focus
2. A recognized certification from the industry (e.g. CAN, MCP, CCNA, MCSE) or a comparable combination of practical experience and training is an advantage
3. Several years of experience in IT support for customers
4. Very good knowledge of Microsoft client operating systems and the Microsoft Office Suite
5. Excellent written and verbal communication skills
6. Business fluent in German and very good written and spoken English skills
7. Knowledge of French is an advantage, but not a mandatory requirement

Prospects

1. Long-term employment with an expanding company
2. 4 days home office per week
3. 13 monthly salaries
4. Attractive salary package

With us, your career path will become your personal walk of fame - we offer you exciting prospects in the areas of assistance & secretarial services. Click on "Apply directly" now!