Job in Germany : IT Service Desk Specialist (m / w / d)

Qlar Europe GmbH; Darmstadt; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

Qlar Europe GmbH seeks an experienced IT Service Desk Specialist to serve as the first point of contact for technical issues. The role involves troubleshooting, support, and service desk operations in a dynamic, collegial environment, aiming to foster independent growth and development.

Leistungen

Vacation pay

Christmas bonus

Subsidized canteen

Company pension scheme

30 days vacation

Health campaigns

JobRad and RMV-JobTicket

Qualifikationen

• Several years of experience in IT.
• Proficient in both German and English.
• Good knowledge of operating systems and applications.

Aufgaben

• Receiving and resolving support requests.
• Documenting solutions and instructions.
• Supporting setup and configuration of IT systems.

Kenntnisse

IT application support

Windows-based environments

Communication skills

Customer-oriented approach

Teamwork

Ausbildung

Completed training in IT

Tools

Ticket systems

Remote support tools

Jobbeschreibung

The future is cirQlar. Digital and sustainable solutions to enable companies to achieve a climate-neutral future — that is Qlar's drive and aspiration. Our success is based on more than 140 years of experience and the strong Schenck Process brand. With Qlar, our journey as one of the world's leading companies in the field of climate-neutral material transformation continues. We work every day to develop innovative solutions and sustainable process technologies for a wide range of industries.

Are you looking for complex tasks and exciting challenges in an international environment? Then you've come to the right place! Our open and collegial corporate culture allows you to develop freely, contribute your individual strengths, and grow with us.

IT Service Desk Specialist (m / f / d)

Role Overview

As an experienced IT Service Desk Specialist (m / f / d), you will serve as a point of contact for employees facing technical issues and queries. You will be the first point of contact for all IT-related questions, supporting our team with technical troubleshooting, setup, and system configuration.

Your Responsibilities

• Receiving support requests via ticket system or telephone
• Analyzing and resolving technical problems
• Documenting problem solutions and instructions
• Supporting the setup and configuration of IT systems
• Ensuring smooth service desk operations

Candidate Profile

• Completed training in the IT sector or comparable professional qualification
• Several years of professional experience in IT, with good to very good knowledge of IT application support and Windows-based client and server environments
• Good knowledge of common operating systems and applications
• Experience with ticket systems and remote support tools
• Strong communication skills and a customer-oriented approach
• Ability to work in a team and reliability
• Proficiency in German and English

What We Offer

• An exciting environment with a global market leader
• An attractive salary according to collective bargaining agreements in Hesse, including vacation pay, Christmas bonus, and other benefits
• Various training and development opportunities
• Attractive social benefits (e.g., RMV-JobTicket, JobRad, subsidized canteen, company pension scheme, 30 days vacation, parking, health campaigns, corporate benefits)
• A supportive and collegial team environment
• And much more!

If you are interested in a role that offers variety, challenges, independence, and growth prospects, please apply now with your available start date and salary expectations. We look forward to receiving your application!

Questions?

If you have any questions about the job, please contact our HR team at [e-mail].

What Sets Us Apart

The diversity of our employees is what makes Qlar unique and is essential to our culture and success as a global market leader. We welcome applications from all backgrounds, regardless of skin color, religion, gender identity, sexual orientation, race, nationality, age, disability, or marital status.

Qlar Europe Europe GmbH

Human Resources | Pallaswiesenstraße 100

64293 Darmstadt | www.qlar.com