Job in Germany : IT Service Desk Analyst (m / w / d)

KMH GmbH; Köln; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Join KMH GmbH as an IT Support Specialist in Köln, where you will be the first point of contact for technical inquiries and IT support. You will play a vital role in maintaining a smooth IT infrastructure while ensuring high service standards among customers and stakeholders. Enjoy generous benefits including flexible working hours, a drinks flat rate, and personal training.

Leistungen

Flexible working hours

Modern office with ergonomic workstations

Generous training offer

Drinks flat rate

Massage & personal training

Business Bike

30 days vacation

Urban Sports Club

Workation, events, discounts

Qualifikationen

• Several years of experience in IT support and administration.
• Knowledge of SQL is an advantage.
• Experience with ITSM ticket tools and strong communication skills.

Aufgaben

• Receive and process customer inquiries through ticket systems.
• Ensure compliance with service level agreements (SLAs).
• Coordinate on-call duty and support IT management processes.

Kenntnisse

Customer orientation

Analytical thinking

Communication skills

Ausbildung

Experience in IT administration

Tools

ITSM tools

SQL

Jobbeschreibung

You are the first point of contact for our internal and external customers when it comes to technical inquiries and IT support. With your analytical thinking and solution-oriented way of working, you will ensure that technical challenges are mastered efficiently. In a dynamic environment, you will support our team in ensuring a smooth IT infrastructure and contribute to further expanding our high service standards.

What awaits you in the team

• Receiving, qualifying and processing customer inquiries through to completion using ticket systems (1st and 2nd level)
• Proactive communication with customers as well as internal and external stakeholders
• Ensuring compliance with service level agreements (SLAs) with customers and partners
• Central point of contact for internal company questions and problems in the area of IT
• Ensuring the smooth operation of various applications from the Modern Workplace Solutions division
• Administration of call center telephone systems in the existing system landscape
• Creation and updating of documentation and best practices as well as collaboration in the further development of IT service management processes
• Organizing and coordinating on-call duty, including scheduling and ensuring availability outside regular working hours
• Support with testing features before going live if required

What we want from you

• Several years of experience in the areas of responsibility mentioned
• Knowledge of SQL is an advantage
• Experience in hands-on IT administration and IT management as well as with ITSM (ticket) tools
• Strong team and communication skills as well as a high service mentality and customer orientation
• Analytical thinking and a structured way of working
• Committed and confident demeanor
• Free choice of hardware according to your wishes incl. smartphone
• Flexible working hours with a large home office component
• Modern and high-quality furnished offices with ergonomic workstations
• Generous and individual training offer and mentoring
• Drinks flat rate
• Massage & personal training
• Business Bike
• 30 days vacation
• Urban Sports Club
• Workation, events, discounts and much more.

If you would like to support our team with your skills, experience and personality, then apply now!