Job in Germany : Head of Department (m / w / d)

INIT Group; Karlsruhe; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen im Bereich Mobilität sucht einen Abteilungsleiter für Support und Operations. In dieser verantwortungsvollen Rolle sind Sie für das Management des Teams und die kontinuierliche Verbesserung der Kundenbetreuung verantwortlich. Voraussetzungen sind ein technischer Abschluss sowie mehrjährige Führungserfahrung im IT-Support. Bewerbungen bestehen aus einem Motivationsschreiben und aktuellem Lebenslauf.

Leistungen

Flexible Arbeitszeiten und mobiles Arbeiten

30 Tage Urlaub und 5 zusätzliche

Gaming-Zone, Massagesessel und Kreativbereich

Finanzielle Vorteile für Reisekosten und Kinderbetreuung

Smartphone (Android/iOS) für berufliche und private Nutzung

Qualifikationen

• Mehrjährige Führungserfahrung im Bereich IT-Support.
• Verhandlungssichere Deutsch- und Englischkenntnisse.
• Starkes Bestreben zur kontinuierlichen Verbesserung.

Aufgaben

• Disziplinarische Verantwortung und technische Leitung der Support- und Operations-Abteilung.
• Organisation des Kundensupports und der Kundenbildung.
• Entwicklung und Betrieb eines globalen Support&Operations-Services.

Kenntnisse

Organisation

Koordination

Kommunikation

Serviceorientierung

Ausbildung

Technischer Abschluss (Informatik, Wirtschaftsingenieurwesen oder vergleichbar)

Jobbeschreibung

Shaping the Future of Mobility - together! Together, we are making an important contribution to the future of mobility and shaping the public transport of tomorrow. Sounds interesting? Find out more on our homepage - www.initse.com

Your benefits with us include :

• Flexible working hours and mobile office option
• 30 days of vacation and the option of 5 additional days of "flexi vacation"
• Gaming zone, massage chair and creative area
• Additional financial benefits for travel costs and childcare, among other things
• Up-to-date smartphone (Android / iOS) for professional & private use

What you can expect from us :

• As Head of Department, you will assume disciplinary responsibility and technical management of the Support & Operations department, consisting of the #SOS, #SOT, #SOO and #SOLM teams
• Responsibility for the further development of the department, in particular for the organization of customer support, customer training and the operation of our customer systems
• Coordination of cooperation between development, our customers and other departments
• In cooperation with the S&O teams of the sister companies, you develop and operate a global Support&Operations service
• You act as an escalation level for complex issues and for deciding on further courses of action
• You are responsible for personnel, including the goal-oriented management and development of employees

What you bring with you :

• You have successfully completed a technical degree (computer science, industrial engineering, business informatics or a comparable field of study)
• You have several years of management experience in the field of IT support, your appearance is confident and demonstrates assertiveness
• You are organized, adept at coordinating and communicating in a convincing manner with a service-oriented mentality
• You also have a strong desire to create and constantly improve
• You are willing to travel domestically and abroad
• You have a very good command of German and English, other languages are an advantage

Note on your application :

As part of your application, we would be pleased to receive a letter of motivation that includes your objectives for the position and a current CV.

We look forward to receiving your application!

Do you have any questions?

We are happy to help and can be reached at [e-mail] or 0721 / 6100-0!