ITSM Process Tooling Expert

CWS Business Services; Hamburg; Hybrid; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

CWS Business Services is seeking an ITSM Process Tooling Expert to oversee ITSM processes for Hardware Asset Management and Configuration Management. The role involves optimizing ITSM tools, designing automation workflows, and collaborating with various stakeholders. Candidates should have a Bachelor's degree in IT and 5 years of relevant experience, including ITIL certification. The position offers a hybrid work culture and opportunities for career growth.

Qualifikationen

• 5 years in ITSM tooling, including administration, automation, and integrations.
• Certifications: ITIL v4 Foundation or strong understanding of ITIL.
• Good English skills (spoken and written).

Aufgaben

• Define and execute ITSM tooling strategy and roadmap.
• Design and implement automated workflows and enhance knowledge management.
• Create reports and dashboards to monitor ITSM process performance.

Kenntnisse

Strategic thinking

Problem-solving

Collaboration

Communication

Ausbildung

Bachelor's degree in IT or Information Management

Tools

PowerShell

Python

IT Asset Management (ITAM)

Software Asset Management (SAM)

CMDB implementation

Jobbeschreibung

We are looking for an ITSM Process Tooling Expert (m / f / d)

Ref.Nr. : JR1010653

Why join CWS :

• Strategic & Impactful Role : Take ownership of ITSM processes for (Hardware) Asset Management and Configuration Management and shape their future direction.
• Career Growth : Join a forward-thinking organization that fosters professional advancement and skill development.
• Collaborative Environment : Work closely with IT Process Owners, business stakeholders, and cross-functional teams.
• Innovative ITSM Practices : Lead initiatives to enhance process efficiency and automation leveraging our ITSM tools and best practices.
• Flexible Work Culture : Enjoy a hybrid work model that balances office collaboration with remote work flexibility.

Key Responsibilities :

• Tool Administration and Optimization : Define and execute the ITSM tooling strategy and roadmap to align with business objectives. Ensure high availability, stability, and performance of ITSM tools.
• Process Enablement and Automation : Design and implement automated workflows, improve ITSM tools with automation, AI integrations, and enhance knowledge management and self-service features.
• Collaboration and Stakeholder Management : Build strong relationships with ITSM Process Owners, stakeholders, and external partners to align strategy with business needs.
• Reporting and Data Insights : Create reports and dashboards to monitor ITSM process performance, measure success with KPIs, and identify trends for continuous improvement.
• Capability Building and Knowledge Management : Develop and deliver training programs, promote knowledge sharing, and drive process adoption to enhance ITSM efficiency.

Your Profile :

• Education : Bachelor's degree in IT or Information Management.
• Certifications : ITIL v4 Foundation (or strong understanding of ITIL).
• Experience : 5 years in ITSM tooling, including administration, automation, and integrations.
• Leadership Skills : Strategic thinking, influencing, stakeholder management.
• Technical Skills : PowerShell / Python scripting, API integrations, IT Asset Management (ITAM), Software Asset Management (SAM), CMDB implementation.
• Soft Skills : Problem-solving, collaboration, communication, business process management.
• Language : Good English skills (spoken and written).

Ready to Apply :

Submit your application through our portal, including your full documents, salary expectations, and preferred start date. For inquiries, contact our recruitment team.

We look forward to meeting you!

About CWS :

We support the four CWS Business Areas: Hygiene, Workwear, Cleanrooms, and Fire Safety, with services in HR, IT, Finance, Legal & Compliance, Procurement, and Digitalisation.

Our culture values diversity, commitment, respect, openness, and collaboration. We embrace change and aim to improve processes for our customers.

Join us to be a Futureshaper, Trusted Advisor, and Sparring Partner.

Key Skills : HR Executive Recruitment, Internship, AIX, Fleet, Information Technology Sales

Employment Type : Full-Time

Experience : years

Vacancy : 1