ITSM Process Tooling Expert

CWS Workwear; Hamburg; Hybrid; EUR 45.000 - 80.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen ITSM-Tool-Administrator, der die Verantwortung für die Verwaltung und Optimierung von ITSM-Tools übernimmt. In dieser spannenden Rolle gestalten Sie die ITSM-Strategie und implementieren automatisierte Workflows, um die Effizienz zu steigern. Sie arbeiten eng mit verschiedenen Stakeholdern zusammen und nutzen Ihre technischen Fähigkeiten in PowerShell und Python, um die Servicequalität zu verbessern. Wenn Sie eine Leidenschaft für ITSM und die Fähigkeit zur strategischen Denkweise haben, ist dies die perfekte Gelegenheit für Sie, in einem inspirierenden und kollaborativen Umfeld zu arbeiten.

Leistungen

Karrierewachstum

Flexibles Arbeitsumfeld

Zusammenarbeit mit funktionsübergreifenden Teams

Schulungsprogramme für ITSM-Fähigkeiten

Qualifikationen

• 5 Jahre Erfahrung in ITSM-Tools, einschließlich Verwaltung und Automatisierung.
• ITIL v4 Foundation-Zertifizierung oder starkes Verständnis von ITIL.

Aufgaben

• Verantwortung für die Verwaltung und Optimierung der ITSM-Tools.
• Entwicklung automatisierter Workflows zur Verbesserung der Effizienz.

Kenntnisse

Problem-solving

Collaboration

Communication

Business Process Management

Strategic Thinking

Influencing

Ausbildung

Bachelor's degree in IT or Information Management

Tools

PowerShell

Python

IT Asset Management (ITAM)

Matrix42 Software Asset Management (SAM)

Jobbeschreibung

That's why it is worthwhile joining CWS:

• Technical & Impactful Role: Take ownership of ITSM processes and play a key role in shaping and delivering the ITSM tooling strategy.
• Career Growth: Join a forward-thinking organization that fosters professional advancement and skill development.
• Collaborative Environment: Work closely with IT Process Owners, business stakeholders, and cross-functional teams.
• Innovative ITSM Practices: Lead initiatives to enhance process efficiency and automation leveraging our ITSM tools and best practices.
• Flexible Work Culture: Enjoy a hybrid work model that balances office collaboration with remote work flexibility.

You can look forward to these tasks:

• Tool Administration and Optimization: You will be responsible for defining and executing the ITSM tooling strategy and roadmap to align with business objectives. This includes continuously assessing and implementing new ITSM technologies to improve service delivery. As the primary administrator for ITSM tools, you will ensure their high availability, stability, and performance.
• Process Enablement and Automation: You will design and implement automated workflows to improve efficiency and service quality. You will also improve ITSM tools with automation, AI integrations, and enhance knowledge management and self-service features.
• Collaboration and Stakeholder Management: You will build strong relationships with the ITSM Process Owners, stakeholders, and external partners to ensure the ITSM tooling strategy aligns with business needs.
• Reporting and Data Insights: You will create reports and dashboards to give insights into ITSM process performance and measure success based on KPIs. By leveraging analytics and data-driven insights, you will identify trends, measure tool adoption, and drive continuous process improvements.
• Capability Building and Knowledge Management: You will develop and deliver training programs to improve ITSM tooling skills ensuring that employees can effectively utilize ITSM systems to their full potential. In addition to training, you will drive knowledge management initiatives that promote knowledge sharing and process adoption, helping to enhance the efficiency and effectiveness of ITSM processes.

Your Profile:

• Education: Bachelor's degree in IT or Information Management.
• Certifications: ITIL v4 Foundation (or strong understanding of ITIL).
• Experience: 5 years in ITSM tooling including administration, automation, and integrations.
• Leadership Skills: Strategic thinking, influencing, and stakeholder management.
• Technical Skills: PowerShell / Python scripting, API integrations, IT Asset Management (ITAM, e.g., Matrix42 Software Asset Management (SAM), and CMDB implementation).
• Soft Skills: Problem-solving, collaboration, communication, and business process management.
• Language: Good English skills (spoken and written).

Ready to Apply?

Submit your application through our applicant portal by clicking Apply. Please include your full application documents, salary expectations, and preferred start date.

For further inquiries, contact our recruitment team at [contact email].

We look forward to meeting you!

About CWS:

We, the CWS Business Services organization, support the four CWS Business Areas: Hygiene, Workwear, Cleanrooms, and Fire Safety with comprehensive services in the fields of Human Resources, IT, Finance, Legal & Compliance, Procurement, and Digitalisation.

We are proud of our culture in which we can all give our best and bring our own personality to the table. Our success is based on the diversity and commitment of our employees. That's why we foster an inspiring work environment characterized by respect, openness, and collaboration.

Our company is shaped by different personalities. And yet we have something in common: the courage to embrace change, the joy of helping to shape and improve processes for our customers, and the will to roll up our sleeves and get to work.

Does that sound like you? Then join our team and be a Futureshaper, Trusted advisor, Sparring partner, and much more.