ITSM Process Owner Asset and Configuration Management

CWS Workwear; Hamburg; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

Join CWS Workwear as an ITSM Process Owner, where you'll take ownership of IT Asset and Configuration Management processes. This strategic role offers career growth opportunities in a collaborative environment. You'll work on optimizing ITSM practices and driving automation initiatives, ideally suited for candidates with a strong IT background and ITIL certification.

Leistungen

Flexible Work Culture

Career Growth Opportunities

Collaborative Environment

Qualifikationen

• Bachelor's degree in IT or related discipline.
• ITIL v4 Foundation certification is required.
• Minimum of 5 years in IT Service Management.

Aufgaben

• Manage IT Asset Management and Configuration Management lifecycles.
• Develop and optimize processes in collaboration with IT teams.
• Define and track KPIs & CSFs for process effectiveness.

Kenntnisse

IT Service Management

Process Development

Stakeholder Engagement

Automation

Ausbildung

Bachelor's degree in IT

Tools

Freshservice

Jobbeschreibung

ITSM Process Owner Asset & Configuration Management (m / w / d)

Ref.-Nr. : JR1011229

We are looking for an

ITSM Process Owner Asset & Configuration Management (m / f / d)

Ref.-Nr. : JR1011229

Why Join Us

• Strategic & Impactful Role: Take ownership of ITSM processes for (Hardware) Asset Management and Configuration Management and shape their future direction
• Career Growth: Join a forward-thinking organization that fosters professional advancement and skill development
• Collaborative Environment: Work closely with IT Process Owners, business stakeholders, and cross-functional teams
• Innovative ITSM Practices: Lead initiatives to enhance process efficiency and automation leveraging our ITSM tools and best practices
• Flexible Work Culture: Enjoy a hybrid work model that balances office collaboration with remote work flexibility

You can look forward to these tasks:

• Process Ownership & Governance: Manage the full lifecycle of IT Asset Management and Configuration Management, each comprising about 50% of the role. Responsibilities include evaluating process maturity, identifying improvement areas, and generating value-added action plans.
• Process Design & Optimization: Develop and optimize processes in collaboration with IT teams, identify automation opportunities, and create strategic roadmaps for process improvements.
• Execution & Performance Monitoring: Define and track KPIs & CSFs, run audits, and implement improvements to enhance process effectiveness and efficiency.
• Stakeholder Engagement & Collaboration: Serve as the main contact between IT business teams and external vendors, ensuring alignment with business goals and facilitating cross-functional collaboration.
• ITSM Tooling & Automation: Improve ITSM tools by adding automation and AI solutions, review demand pipelines, prioritize enhancements, and champion best practices to drive efficiency and adoption.
• Training & Knowledge Management: Train IT teams on processes, provide guidance, and promote ITSM tool usage to enhance user adoption and process optimization.

Your Profile:

• Education: Bachelor's degree in IT, Information Management, or a related discipline
• Certifications: ITIL v4 Foundation (or higher) certification is required
• Experience: Minimum of 5 years in IT Service Management with expertise in Asset & Configuration Management
• Methodologies: Strong background in ITSM process development and Agile frameworks
• Technical Knowledge: Extensive understanding of ITSM tools (e.g., Freshservice), CMDB structures (e.g., Cloud Data Centers and Network Infrastructure), IT Asset Management (ITAM), and automation technologies

Ready to Apply

Submit your application through our applicant portal by clicking Apply. Please include your full application documents, salary expectations, and preferred start date.

For further inquiries, contact our recruitment team at [contact info].

We look forward to meeting you!

About CWS:

We, the CWS Business Services organization, support the four CWS Business Areas: Hygiene, Workwear, Cleanrooms, and Fire Safety, with comprehensive services in Human Resources, IT, Finance, Legal & Compliance, Procurement, and Digitalization.

We are proud of our culture, where everyone can give their best and bring their personality to the table. Our success is based on the diversity and commitment of our employees. That's why we foster an inspiring work environment characterized by respect, openness, and collaboration.

Our company is shaped by different personalities, and yet we share a common trait: the courage to embrace change, the joy of helping to shape and improve processes for our customers, and the will to roll up our sleeves and get to work.

Does that sound like you? Then join our team and be a Future-shaper, Trusted Advisor, Sparring Partner, and much more.

Key Skills

Bidding, Exploration, Apparel Merchandising, Adobe Dreamweaver, Courier Delivery, Airlines

Employment Type: Full-Time

Experience: 5+ years

Vacancy: 1