ITS Support Engineer Germany

Gosselin; Mannheim; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

Gosselin Germany is seeking a Support Engineer to provide tech support for internal customers. In this role, you will handle IT mishaps with a service-first mindset, tackling issues ranging from software confusion to moody printers. You'll benefit from a competitive salary and perks, including flexible working hours and opportunities for development.

Leistungen

Company car

Hospitalization insurance

Meal vouchers

Flexible working hours

Possibility to work from home

Bike leasing

Extra day off on your birthday

Learning and development opportunities

Qualifikationen

• Bachelor’s degree in IT or equivalent knowledge built through experience.
• Fluent in German and English.
• Independent, proactive, and always ready to roll up your sleeves.

Aufgaben

• Act as the first point of contact for internal users experiencing IT issues.
• Log and track incidents in Servicedesk+ system.
• Solve incidents step-by-step following ITIL standards.

Kenntnisse

Microsoft 365

ITIL

VMWare

Teams

VDI

Problem Solving

Communication

Ausbildung

Bachelor’s degree in IT or equivalent experience

Tools

Servicedesk+

Jobbeschreibung

To provide our workforce in Germany with proper IT advice

Do you dream in 1s and 0s and have a sixth sense for IT mishaps before they even happen?

Then we might just have your dream job!

We’re on the hunt for a Support Engineer to join Gosselin Germany. You’ll be the hero behind the helpdesk – calmly battling bugs soothing struggling software users and gently explaining procedures.

Objective:

You will be our go-to person for internal customers when tech throws a tantrum. Whether it’s a moody printer a confused piece of software or a rebellious mobile device – you’re on it! With a service-first mindset, you’ll tackle each ticket like a pro using our trusty Servicedesk+ tool and the mighty ITIL method as your guide.

• Be the first friendly voice our internal users will hear when they hit an IT bump;
• Log calls into our Servicedesk+ system like the organized legend you are;
• Solve incidents step-by-step, following ITIL standards like a real troubleshooter;
• Make sense of vague descriptions;
• Show first-timers the ropes of our service portal with patience;
• Document solutions so your fellow engineers can reap the benefits of your brilliance;
• Help make our IT-services even better – your ideas matter!
• Admin Just 10-15%. The rest? IT-action all the way.
• Bachelor’s degree in IT of equivalent knowledge built through experience;
• You know your way around Microsoft 365, ITIL, Teams, VMWare en/of VDI;
• Fluent in German and English;
• Independent, proactive and always ready to roll up your sleeves.

What's in it for you? :
As Support Engineer at ITS Germany:

• An exciting role in a truly international environment;
• A company car, a competitive salary with extra perks like hospitalization insurance, meal vouchers, flexible working hours, possibility to work from home; bike leasing, an extra day off on your birthday;
• Loads of learning and development opportunities;
• A tight-knit team where collaboration isn’t just a buzzword.

You can read how we handle the personal data of your application in our privacy statement for applicants: download hier de PDF .