ITS Support Assoc II (ONS), IT Services (m / w / d) - Amazon Deutschland Services GmbH

Amazon Deutschland Services GmbH; Köln; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen engagierten IT-Support-Spezialisten, der interne Mitarbeiter bei Hardware- und Softwareproblemen unterstützt. In dieser Rolle sind Sie für die Unterstützung von Betriebssystemen und die Fehlerbehebung von Hardware verantwortlich. Sie werden auch mit einem internen Ticket-System arbeiten, um effizient auf Kundenanfragen zu reagieren. Diese Position bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, wo Ihre Fähigkeiten und Ihr Engagement geschätzt werden. Wenn Sie leidenschaftlich daran interessiert sind, Probleme zu lösen und neue Technologien zu erlernen, ist dies die perfekte Gelegenheit für Sie.

Qualifikationen

• Erfahrung in der Unterstützung von PC-Hardware und Betriebssystemen.
• Kenntnisse in der Nutzung von Ticket-Systemen für Kundenanfragen.

Aufgaben

• Technischer Support für interne Mitarbeiter und PC-Hardware.
• Vorbereitung von Hardware für neue und bestehende Mitarbeiter.

Kenntnisse

Unterstützung von Betriebssystemen

PC-Hardware-Support

Englischkenntnisse

Deutschkenntnisse

Hardware-Fehlerbehebung

PC-Imaging

Kundenservice über Ticket-System

Tools

Ticket-System

Office-Anwendungen (Outlook, Word, Excel)

Jobbeschreibung

Über uns: At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, and offer them an environment where they can relentlessly innovate for our customers. As a member of our IT Services Organization, you will have an opportunity to make a valuable contribution to that goal supporting internal employees.

Key Job Responsibilities

• This role is a technical on-premise position supporting internal employees.
• This position requires hands-on experience in supporting PC hardware for internal employees.
• It requires working with an internal ticketing tool to communicate with customers.
• Prepare hardware for new hires joining the company and existing employees and also manage IT asset inventory.

Grundqualifikationen

• Broad experience supporting operating systems (Windows, Macintosh, or Linux).
• Experience supporting through various channels (on-premise).
• Proficiency in supporting office productivity applications (Outlook, Word, and Excel).
• Experience using a ticket system for customer service requests.
• Experience with PC imaging.
• Experience with hardware troubleshooting (Client/Server, Network equipment).
• English language skills.
• German language skills (at least at basic level).

Bevorzugte Qualifikationen

• Knowledge of basic network troubleshooting.
• Understanding of the basic concepts of Information Systems security.
• Experience providing IT support in a medium to large sized company.
• A demonstrated willingness to learn and apply new technology.
• Ability to identify and proactively resolve or escalate issues.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates. m / w / d Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.