ITS Support Assoc II (ONS), IT Services (m / w / d) - Amazon Deutschland Services GmbH

Amazon Deutschland Services GmbH; Dortmund; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen sucht einen engagierten IT-Support-Spezialisten, der die interne Mitarbeiterbasis unterstützt. In dieser Rolle sind Sie verantwortlich für die Bereitstellung von technischem Support für PC-Hardware und Betriebssysteme. Sie werden mit internen Ticketing-Tools arbeiten, um Probleme zu lösen und sicherzustellen, dass die Mitarbeiter die benötigte Technologie reibungslos nutzen können. Diese Position bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, in dem Innovation und Teamarbeit gefördert werden. Wenn Sie leidenschaftlich daran interessiert sind, anderen zu helfen und technische Herausforderungen zu meistern, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifikationen

• Erfahrung im Support von Betriebssystemen und PC-Hardware.
• Kenntnisse in der Nutzung von Ticket-Systemen zur Kundenkommunikation.

Aufgaben

• Technischer Support für interne Mitarbeiter bei Hardwareproblemen.
• Vorbereitung von Hardware für neue Mitarbeiter und Verwaltung des IT-Vermögens.

Kenntnisse

PC-Hardware-Support

Betriebssysteme (Windows, Macintosh, Linux)

Ticket-System-Erfahrung

Hardware-Fehlerbehebung

Englischkenntnisse

Deutschkenntnisse (mindestens Grundkenntnisse)

Tools

Office-Anwendungen (Outlook, Word, Excel)

Interne Ticketing-Tools

Jobbeschreibung

Über uns: At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, and offer them an environment where they can relentlessly innovate for our customers. As a member of our IT Services Organization, you will have an opportunity to make a valuable contribution to that goal supporting internal employees.

Key Job Responsibilities

• This role is a technical on-premise position supporting internal employees.
• This position requires hands-on experience in supporting PC hardware for internal employees.
• It requires working with internal ticketing tool to communicate with customers.
• Prepare hardware for new hires joining the company and existing employees and also manage IT asset inventory.

Minimum Qualifications

• Broad experience supporting operating systems (Windows, Macintosh or Linux).
• Experience supporting through various channels (on-premise).
• Proficiency supporting office productivity applications (Outlook, Word, and Excel).
• Experience using a ticket system for customer service requests.
• Experience with PC imaging.
• Experience with hardware troubleshooting (Client/Server, Network equipment).
• English language skills.
• German language skills (at least at basic level).

Preferred Qualifications

• Knowledge of basic network troubleshooting.
• Understanding of the basic concepts of Information Systems security.
• Experience providing IT support in a medium to large sized company.
• A demonstrated willingness to learn and apply new technology.
• Ability to identify and proactively resolve or escalate issues.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.