Italian-speaking Digital Trust and Safety Analyst (m / f / d)

TELUS International; Duisburg; Vor Ort; EUR 32.000 - 38.000; Vollzeit

Zusammenfassung

A leading company in customer services is seeking a motivated individual to join as back-office support. With competitive pay at €15.38/hour and comprehensive training, successful candidates will provide online support in multiple languages while enjoying a dynamic and inclusive workplace.

Leistungen

Canteen and fitness center

Flexible schedule availability

Employee referral bonus programs

Free drinks and healthy snacks

Fun activities including yoga and meditation

Qualifikationen

• Fluent in Italian and B2 level English required.
• Must have a valid work permit for Germany or EU citizenship.
• Availability for full-time training up to 4 weeks.

Aufgaben

• Provide back-office support and online assistance.
• Ensure quality standards are met.
• Achieve desired performance metrics.

Kenntnisse

Fluency in Italian

B2 level English

Reliability

Goal-oriented approach

Affinity with back office services

Ausbildung

Valid work permit for Germany or EU citizenship

Jobbeschreibung

Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company?

Then join our team and help us to ensure excellent service standards while making a difference in the world!

What we offer:

• Attractive salary: 15.38 Euro per hour and fully paid training period
• Great office at the city center of Essen with canteen and fitness center
• Fun Floor with Nintendo Switch, table tennis, and much more
• Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation
• Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks
• Working as part of a dynamic and multicultural team with flat hierarchies
• Advanced job opportunities in our internationally growing company
• Attractive employee referral bonus programs
• Intriguing and diverse responsibilities
• Schedule flexibility available

Overview of tasks:

• Back-office support only
• Provide online support for specific cases
• Achieving and ensuring quality standards

We are looking for:

• Fluent in Italian (written and spoken) and a minimum B2 of English
• Valid work permit for Germany or EU citizenship
• Availability to complete up to 4 weeks full-time training
• Affinity with back office services
• Reliable and efficient way of working
• Goal-oriented approach to work

Join our team and apply now!

Our recruiting team will gladly answer all your questions. We are looking forward to your informative application. We have digitized our recruiting process and are now offering virtual job interviews to all applicants.

About us: Since founded in 1998, excellent customer service is our passion - in 2020 we went one step further and are now part of TELUS Digital. Since then, over 75,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

LI-DNI

IDJob

Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company?

Then join our team and help us to ensure excellent service standards while making a difference in the world!

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.