Italian-Speaking Customer Care Professional

Cox Automotive Europe; Köln; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A dynamic and growing company seeks a Customer Professional to join their international Customer Care team. The role involves assisting B2B and B2C clients, collaborating with various teams, and improving customer processes. Applicants should be native Italian speakers with strong communication skills in English and a solution-oriented mindset.

Leistungen

Full training and development opportunities

A diverse, supportive team

Hybrid work option

Qualifikationen

• Native-level Italian and fluent English.
• Prior experience in customer service or similar role.
• Confidence using CRM systems and MS Office tools.

Aufgaben

• Handle customer requests via email, phone, and chat.
• Assist with order management and delivery tracking.
• Collaborate with teams for smooth customer operations.

Kenntnisse

Communication

Problem Solving

Team Spirit

Tools

CRM Systems

MS Office

Jobbeschreibung

Do you love helping people and solving problems? Are you a native-level Italian speaker with excellent communication skills in English? Join our international Customer Care team and support our B2B and B2C clients across Europe!

What You’ll Do :

• Handle incoming requests from customers (email, phone, chat) in a friendly, professional manner
• Assist with order management, delivery tracking, invoicing, and returns
• Collaborate with logistics, finance, and sales teams to ensure smooth customer operations
• Identify recurring issues and help us improve our processes
• Be a key player in providing a positive customer experience

What You Bring :

• Native-level Italian + fluent English (both written and spoken)
• Prior experience in customer service, order processing, or a similar role
• Strong communication skills and a solution-oriented mindset
• Confidence using CRM systems (Salesforce is a plus) and MS Office tools
• A team spirit and willingness to work in a fast-paced, multicultural environment

What We Offer :

• A diverse, supportive team where your voice matters
• Full training and development opportunities
• Hybrid work option (office in Cologne)
• A dynamic and growing company culture

Ready to bring your customer service skills to the next level?

Apply now and become part of a truly international team where Italian is valued and English keeps us connected.

Customer Professional • Cologne Bonn Region, Germany