Italian- Customer Success Manager: Program Specialist

Assent; Berlin; Vor Ort; EUR 55.000 - 70.000; Vollzeit

Zusammenfassung

A leading company is seeking a Customer Success Manager to enhance client relationships and ensure program success. The role involves managing customer health metrics, leading strategic planning sessions, and collaborating with internal teams to drive product adoption. Ideal candidates will have strong communication skills, experience in customer success, and a solid understanding of project management.

Leistungen

Comprehensive benefits packages

Competitive base salary

Corporate bonus program

Retirement savings options

Professional development days

Flexible work options

Qualifikationen

• Minimum of 3 years in customer success, project management, or consulting.
• Excellent oral and written communication skills in Italian.

Aufgaben

• Develop and nurture lasting relationships with customers.
• Manage an assigned book of business overseeing Customer Health metrics.
• Support the Sales team in ongoing renewal management.

Kenntnisse

Communication

Project Management

Customer Management

Ausbildung

3 years related work experience

Tools

Microsoft Excel

Jobbeschreibung

Customer Success Managers (CSMs) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute their project plans from start to finish. This position involves a broad spectrum of responsibilities aimed at guaranteeing program success and delivering exceptional service to customers. The ideal CSM is highly organized, with impeccable attention to detail and excellent interpersonal skills. Overall, the CSM is responsible for customer health metrics and retention.

Key Requirements & Responsibilities

1. Relationship Management: Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the customer lifecycle. Define compliance programs from start to finish, working with Program Support teams to achieve client milestones.
2. Account Management: Actively manage the client relationship and the lifetime value of each account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
3. Performance Oversight: Manage an assigned book of business, overseeing Customer Health and related performance metrics.
4. Strategic Planning & Reviews: Lead high-level strategic planning sessions, including Executive Business Reviews. Align solutions to address customer challenges, optimize business value, and increase product adoption.
5. Program Analysis & Improvement: Conduct program reviews, analyze results and supply chain responsiveness to identify opportunities for improvement.
6. Client Goals & Success Metrics: Identify client goals, ensure quality during implementation, and conduct regular progress check-ins in collaboration with Professional Services.
7. Renewal Management: Support sales in ongoing renewal efforts to meet targets.
8. Additional Projects & Collaboration: Take on special projects, serve as a peer partner, coordinate user permissions, and advocate for client success across internal groups.
9. Regulatory & Product Feedback: Possess intermediate regulatory knowledge to advise clients and work with Product Management to drive improvements.
10. Communication & Compliance: Maintain up-to-date communications in CRM and adhere to corporate security policies.

Qualifications

We value your talent, energy, and passion. The following qualifications are considered valuable:

1. Excellent oral and written communication skills in Italian; additional languages are a plus.
2. Minimum of 3 years’ experience in customer success, project management, consulting, or related fields.
3. Knowledge of consultative customer management and project management roles.
4. Experience in technology/SaaS or Professional Services is an asset.
5. Strong Microsoft Excel skills, including pivot tables and lookup functions.

Additional Information

At Assent, we are committed to making meaningful, impactful changes in the world. If you believe in doing work that matters, we want you to join our team.

Life at Assent

• Wellness: We prioritize your well-being with vacation time, benefits, life leave days, and more.
• Financial Benefits: Competitive salary, bonuses, retirement options, and more.
• Work-Life Balance: Flexible work options, volunteer days, and corporate giving initiatives.
• Lifelong Learning: Professional development days starting from your first day.

Inclusion & Diversity

We are committed to creating an inclusive environment where all team members feel valued and respected. Our diversity and inclusion practices are guided by our Working Group and Employee Resource Groups. We encourage applicants from diverse backgrounds and experiences. For assistance or accommodations during the interview process, contact [emailprotected].