IT User Helpdesk (f/m/d)

TN Germany; Netphen; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dedicated IT User Helpdesk professional to join their team in Netphen. In this role, you will be the first point of contact for IT support, ensuring smooth operations by resolving user issues and managing IT projects. With a focus on customer service and collaboration, you'll help maintain a pleasant working atmosphere while benefiting from a modern workspace and flexible working hours. This position offers a unique opportunity to grow within a supportive environment, making it ideal for those passionate about technology and teamwork.

Leistungen

Height-adjustable desks

Choice of Windows or Mac notebook

1,000€ training budget per year

10 days special leave per year

Flexible working hours

Workation for up to 6 weeks

Up to 60 days of vacation

Teamwear in cool designs

Health promotion offers

Daily fresh fruit baskets

Qualifikationen

• Completed training in IT field is required.
• Several years of experience in user helpdesk is essential.

Aufgaben

• Receive and process tickets for IT support.
• Manage user accounts and access authorizations.

Kenntnisse

Microsoft client-server operating systems

MS Active Directory

O365

TCP/IP

DNS

DHCP

Apple products

Communication skills

Customer service orientation

Ausbildung

IT systems integration specialist

IT systems electronics technician

Tools

Windows

Mac

Jobbeschreibung

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At INVERS, we offer mobility service providers integrated hardware and software solutions. We act as an independent and reliable partner for providers of car sharing, car hire and car subscriptions. Our aim is to make shared mobility services an affordable and convenient alternative to owning a car. Our customers include companies such as Free2move, Miles, Zity, MyWheels, Getaround, Flinkster and Cambio. Become part of the INVERS family. Together, we make carsharing work.

We are looking for a full-time, permanent IT User Helpdesk (f/m/d) at our location in Netphen as soon as possible. Have we piqued your interest? Then we look forward to receiving your application!

You are responsible for receiving and processing tickets (1st-/ 2nd-level IT support) as well as solving problems sustainably

You take care of computer installations and the setup of workstations

You manage user accounts and access authorisations

You create documentation and instructions and are responsible for user training

You help the helpdesk team with the conceptualisation, planning and implementation of IT projects

You support the infrastructure team in the administration of various central applications and services in IT

Requirements

WHAT YOU BRING WITH YOU

You have completed training in the IT field (. IT systems integration specialist, IT systems electronics technician or similar)

You have several years of professional experience in the user helpdesk and are confident in working with the latest Microsoft client-server operating systems

Strong communication skills are important to you and you have a strong customer and service orientation

You have already gained experience in the administration of MS Active Directory and O365 as well as in dealing with Apple products

You have basic network knowledge (TCP/IP, DNS, DHCP)

You have very good written and spoken German and good English skills

Even if not all points apply 100% to you, it may still be the ideal position for you! We therefore look forward to receiving your application!

We are looking for nice colleagues who, as team players, are looking for demanding challenges, are committed to their work and appreciate and want to maintain our pleasant working atmosphere.

YOUR BENEFITS WITH INVERS

Modern workstations: Our open space offices are equipped with height-adjustable desks. You have the choice between a Windows or Mac notebook for your daily work. Furthermore, you have the possibility to extend your working equipment (mouse, keyboard, headphones).

Smartphone of your choice: You can choose a smartphone of your choice for your private use.

1.000€ training budget per year: We want to grow together with you! In addition to further development opportunities, you have € 1,000 per year at your disposal for your personal development.

10 days special leave per year: In the event of personal incapacity (. illness of a child or care of a relative), you will also receive up to 10 days special leave per year.

Trusted working hours: Whether you are an early bird or a late riser, you can flexibly arrange your working hours. You can also work from home for 3-4 days.

Workation: Work up to 6 weeks a year from abroad.

Up to 60 days of vacation in one year: With us you can flexibly arrange your 30 days of vacation. 30 days are not enough? Then simply buy up to 10 additional days of vacation per year or save up 10 days of vacation per year for a maximum of 3 years.

Teamwear: Order regularly your teamwear in cool designs (t-shirts, polo shirts, hoodies, jackets and much more).

Events: " Work hard, play harder!" We also get together outside the office for team events, summer parties, Christmas parties and other activities.

Promoting health: Offers from health insurance companies through modules such as health checks, lectures and seminars as well as an annual flu vaccination.

Your individual benefit: Choose the benefit that suits you best: We subsidize the following offers: Urban Sports, bike leasing, capital-forming benefits, public transport ticket, daycare subsidy and a mobility budget from NAVIT.

Other benefits: Daily fresh fruit baskets and free drinks, vehicle pool for professional and private use, company pension plan, food allowance in the canteen in Netphen and monthly Food Thursday in Cologne.