IT Unified Communications Engineer (m/f/d) | Munich, DE

Hays; München; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

Ein führendes Unternehmen in München sucht einen IT Unified Communications Engineer. In dieser Rolle sind Sie verantwortlich für die Systemkonfiguration und Wartung von Microsoft Teams und Cisco Collaboration Technologien. Ihre Aufgaben umfassen die Integration und Unterstützung von Telekommunikationssystemen, während Sie einen hohen Qualitätsstandard beibehalten. Bewerber sollten über einen Bachelorabschluss in Informatik sowie relevante Erfahrungen im Bereich Unified Communications verfügen.

Leistungen

Innovative Projekte

Diverse und inklusive Umgebung

Attraktive Vergütung

Work-Life-Balance

Qualifikationen

• Erfahrungen in Unified Communications, speziell VoIP und SIP.
• Fortgeschrittene Kenntnisse in Microsoft Teams und Cisco Collaboration.
• Bachelorabschluss in Informatik oder einem ähnlichen Bereich.

Aufgaben

• Leitung der Konfiguration und Wartung von Microsoft Teams und Cisco Collaboration.
• Integration und Bereitstellung von Unified Communications Technologien.
• Erstellung von Dokumentationen und SOP für die konfigurierten Lösungen.

Kenntnisse

VoIP

SIP

TCP/IP

VLANs

Routing Protokolle

Netzwerksicherheit

Teamarbeit

Analytische Fähigkeiten

Kommunikation

Ausbildung

Bachelorabschluss in Informatik oder verwandtem Bereich

Tools

Microsoft Teams

Cisco Collaboration Suite

Jobbeschreibung

IT Unified Communications Engineer (m/f/d)

IT Unified Communications Engineer (m/f/d)

• Lead system-level configuration, administration and maintenance of Microsoft Teams Meetings and MTRs, Microsoft Teams Calling, Cisco Collaboration Suite, Microsoft Teams Chat,Webex Cloud, Cisco and Poly Endpoints
• Integration, testing, deployment, monitoring, maintenance, and upgrades of Unified Communications technologies in a multi-regional geo-redundant architecture
• Assist with AV design, planning and deployment of AV standards for conference rooms in new building and office expansions
• Support system-level configuration, administration and maintenance of Microsoft Teams Meetings and Rooms, Microsoft Teams Calling, CVI, Cisco Webex Cloud, Cisco and Poly Endpoints
• Prepare and maintain documentation and SOP detailing the configuration of deployed solutions
• Provide advanced support, troubleshoot, and resolve L3 tickets and critical incidents related to telecom, voice, video, and network issues
• As a domain specialist, the role involves being an escalation point for our Global IT Helpdesk
• Lead OCM activities such as host brown bag sessions for user trainings, conduct regular knowledge transfer sessions for L1/L2 support teams and prepare training material
• Provide support to VIPs and effectively collaborate with Executives and Executive admins

Aufgaben

• Lead system-level configuration, administration and maintenance of Microsoft Teams Meetings and MTRs, Microsoft Teams Calling, Cisco Collaboration Suite, Microsoft Teams Chat,Webex Cloud, Cisco and Poly Endpoints
• Integration, testing, deployment, monitoring, maintenance, and upgrades of Unified Communications technologies in a multi-regional geo-redundant architecture
• Assist with AV design, planning and deployment of AV standards for conference rooms in new building and office expansions
• Support system-level configuration, administration and maintenance of Microsoft Teams Meetings and Rooms, Microsoft Teams Calling, CVI, Cisco Webex Cloud, Cisco and Poly Endpoints
• Prepare and maintain documentation and SOP detailing the configuration of deployed solutions
• Provide advanced support, troubleshoot, and resolve L3 tickets and critical incidents related to telecom, voice, video, and network issues
• As a domain specialist, the role involves being an escalation point for our Global IT Helpdesk
• Lead OCM activities such as host brown bag sessions for user trainings, conduct regular knowledge transfer sessions for L1/L2 support teams and prepare training material
• Provide support to VIPs and effectively collaborate with Executives and Executive admins

Profil

• Bachelor’s degree in Computer Science, Computer Engineering or related field
• Relevant experience in Unified Communications field
• Advanced knowledge of Microsoft Teams, Cisco Collaboration hardware/software suite
• Possess hands-on experience with VoIP, SIP, and unified communication systems
• Strong knowledge of TCP/IP, VLANs, routing protocols (BGP, OSPF, ICMP, SNMP), and network security protocols
• Strong analytical, effective teamwork, co-operation, and communication skills
• Experience in one or more programming languages

Benefits

• Innovative projects
• Diverse and inclusive environment
• Attractive remuneration
• Work-life balance