IT Technical Support Associate

Zs Associates; Frankfurt; Hybrid; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An innovative management consulting firm is seeking a Technical Support Associate to enhance their IT support team. This role involves configuring and troubleshooting computer hardware and software, as well as providing exceptional support to users. You'll engage in various IT projects, contributing to a collaborative environment that emphasizes personal growth and professional development. With a commitment to diversity and inclusion, this company values unique perspectives and encourages all candidates to apply, regardless of their background. Join a team where your contributions can drive impactful change and improve lives worldwide.

Leistungen

Health and well-being benefits

Financial planning

Annual leave

Professional development programs

Flexible working arrangements

Qualifikationen

• Experience in PC desktop support and troubleshooting.
• Strong customer service and analytical skills required.

Aufgaben

• Configure and troubleshoot computer hardware and software.
• Participate in IT team projects and administrative tasks.

Kenntnisse

PC desktop support

Troubleshooting

Customer service

Analytical skills

Leadership

Ausbildung

BS/BE degree

A+ certification

Microsoft Certified Systems Administrator

Tools

MS Windows

Mac OS

Office 365 Suite

Norton Ghost

VNC

Microsoft Active Directory

Zoom

MS Teams

Jobbeschreibung

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage and passion to drive life-changing impact to ZS.

Our most valuable asset is our people.

At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.

ZS IT Support teams are aligned with the company’s business strategy and operating model and aims to provide its 10,000 plus employees and their clients the right tools and information for high performance. The IT organization focuses on providing products and services to ZS to ensure successful business outcomes. This involves providing a scalable, sustainable and reliable IT infrastructure, customized applications, messaging and collaboration products, Business Intelligence and Database administration support along with a reliable 24*7 uninterrupted high-quality technology support services.

TECHNICAL SUPPORT ASSOCIATE

Technical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications.

What You’ll Do

• Configure computer hardware and software, as well as troubleshoot related problems.
• Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management.
• Participate in IT team projects as assigned.
• Knowledge and experience with PC desktop support functions relative to laptop and desktop computers.
• Installation and configuration of business application software (i.e., MS Windows, Mac OS, Office 365 Suite including SharePoint and MS Teams).
• Utilize technical support tools: Norton Ghost, VNC.
• Proficiency in PC hardware configuration, troubleshooting and maintenance.
• Experience with Microsoft Active Directory, Wireless Networking (client side), Collaboration tools like Zoom and MS Teams.
• Fair knowledge on troubleshooting Zoom rooms and infrastructure related to it.
• Experience in troubleshooting various forms of software problems (e.g., operating system and application programs).

What You’ll Bring

• BS/BE with record of high academic achievement.
• A+ certification or Microsoft Certified Systems Administrator.
• Eagerness to contribute in a team-oriented environment.
• Ability to work methodically and analytically in a quantitative problem-solving environment.
• Excellent leadership, communication and organizational skills.
• Strong customer service skills.

Perks & Benefits:

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying?

At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To Complete Your Application:

Candidates must possess or be able to obtain work authorization for their intended country of employment. An online application, including a full set of transcripts (official or unofficial), is required to be considered.

NO AGENCY CALLS, PLEASE.

Find Out More At:

www.zs.com