IT Support Technician (m / f / d)

Corning; Berlin; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dedicated Onsite Technician to enhance their digital landscape. This role involves providing comprehensive technical support for computer systems, software, and hardware, both in-person and remotely. The ideal candidate will possess strong expertise in the M365 ecosystem and automation tools, ensuring seamless operations across various IT environments. With responsibilities ranging from cybersecurity remediation to user training, this position offers a dynamic work atmosphere where innovation and collaboration thrive. Join a forward-thinking team committed to shaping the future of technology in a supportive and engaging environment.

Qualifikationen

• Completed apprenticeship or Bachelor's in IT.
• Profound knowledge of M365 and cloud applications.

Aufgaben

• Provide IT systems support for office and production.
• Remediate cybersecurity threats and manage assets.

Kenntnisse

M365

ServiceNow

English Language

Effective Organization

Communication Skills

Ausbildung

IT Specialist for System Integration

Bachelor's Degree or Equivalent

Tools

Active Directory

Deployment Servers

Jobbeschreibung

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Role Purpose

The role of the Onsite Technician is to provide technical assistance and support for incoming service requests / incidents related to all computer systems, software, hardware and infrastructure both in-person and remotely. The applicant helps to shape Corning´s digital future and will possess an aptitude for working with Microsoft-based applications with emphasis on M365 and automation tools. As member of an internationally positioned support team the Onsite Technician will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes, and any other duties assigned at the direction of their supervisor.

Key Responsibilities

• Overall IT systems support (Office and production-related systems)
• IT onsite and (regional) remote sites support
• Remediation of cybersecurity threats
• Asset lifecycle management, inventory management and hardware procurement
• User IT process guidance and training
• Installation / configuration / troubleshooting of software packages
• IPT based Telephony Device Management
• Conference room and meeting support

Additional responsibilities may include

• Documentation & records management
• On-boarding & training of employees
• Participation in Digital & IT projects
• Equipment moves and migrations
• Cross-team interaction and collaboration
• Smart-Hands tasks / functions outside of operational work

Requirements

• Completed apprenticeship as IT specialist for system integration, Bachelor or equal education level
• Profound knowledge of the M365 eco-system and 3rd party cloud applications
• Experience in working with ServiceNow (ticket management)
• Advanced Level of English Language
• Effective organization and planning skills, with ability to handle changing priorities
• Excellent communication and interpersonal skills
• Must be a self-starter, able to work in a team environment and motivate others
• Demonstrates flexibility and willingness to change priorities at a moment’s notice
• Ensures discreet handling of all business and maintains the highest level of confidentiality

Desired Skills

• Proficiency in Hardware / software installation, troubleshooting and support
• Familiarity with Active Directory administration
• Experience in imaging and working with deployment servers(s)
• Base understanding of IT Infrastructure like WAN, LAN, network, server, cloud, etc.
• Competence in knowledge management
• Willingness to continuously learn in the fields of Digitalization and Automation