IT Support Technician (German & English Speaking)

Qzigma Technologies; Lübeck; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

An international technology company is seeking an IT Support Technician to provide on-site support in Lübeck and Hamburg. The ideal candidate should be fluent in both German and English, possess strong technical expertise, and excellent customer service skills. Responsibilities include troubleshooting IT issues, managing devices, and maintaining documentation. This is a great opportunity to work in a dynamic environment.

Qualifikationen

• Proficient in troubleshooting hardware, software, and connectivity issues.
• Experience in meeting room equipment support.
• Able to create and maintain technical documentation.

Aufgaben

• Troubleshoot and resolve end-user IT issues on-site.
• Manage and configure IT devices and assets.
• Support conference and collaboration tools.

Kenntnisse

Fluent in German (C2)

Fluent in English (B2)

Technical expertise

Customer service skills

Ausbildung

Bachelor’s degree in IT, Telecommunications, or equivalent

Tools

Windows 10/11

macOS

MDM tools (Intune, ManageEngine)

JIRA

ServiceNow

Jobbeschreibung

Job Title: IT Support Technician (German & English Speaking)

Location: Lübeck (4 days/week) & Hamburg (1 day/week – flexible Tue/Wed/Thu)

Contract Duration: 1 year (extendable)

We are seeking a highly skilled IT Support Technician to provide on-site end-user support in Lübeck and Hamburg. The ideal candidate must be fluent in both German (C2) and English (B2), with strong technical expertise and excellent customer service skills.

Key Responsibilities:

• End-User On-Site Support: Troubleshoot hardware, software, and connectivity issues; provide VIP and critical event support; install, configure, and deploy IT equipment (desktops, laptops, printers, mobile devices).
• Workstation Management: Device imaging, security setup, license activation, and user onboarding.
• Meeting Room Support: Maintain and support conferencing equipment and tools (Teams, Google Meet, Zoom).
• Inventory & Asset Management: Manage IT assets, stock control, logging incidents in JIRA/ServiceNow, and coordinate with suppliers.
• Documentation & Knowledge Sharing: Maintain technical documentation and share knowledge with Service Desk teams.

Technical Requirements:

• Proficient in Windows 10/11 and macOS.
• Experience with MDM tools (Intune, ManageEngine, etc.).
• Strong knowledge of networks, printers, and collaboration tools.
• Language skills: German (C2) and English (B2).

Education & Certifications:

• Bachelor’s degree in IT, Telecommunications, or equivalent.
• Certifications (ITIL Foundation, Microsoft, Cisco, etc.) are a plus.
• This is an excellent opportunity for a motivated professional to work in an international environment while delivering high-quality IT support services.