IT Support Technician - Berlin

Treatwell; Berlin; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A technology and wellness company in Berlin seeks an IT Support Technician to join their European IT Services team. The ideal candidate will support day-to-day IT operations, provide troubleshooting support, and assist with onboarding processes. Must be comfortable working in a hybrid environment and have strong communication skills in German and English. This role offers competitive benefits including flexible working hours and a monthly self-care voucher.

Leistungen

Monthly €40 Treatwell voucher

€30 monthly subsidy for Urban Sports Club

28 days of vacation

Flexible working hours

Top equipment provided

20% employer contribution to pension

Mental health support

Regular team events

Qualifikationen

• Capable of providing a positive end-user experience.
• Excellent communication and people skills.
• Confidence in supporting various technology environments.

Aufgaben

• Provide general IT support and troubleshooting.
• Assist in the setup and maintenance of end-user devices.
• Support employees during onboarding and offboarding.

Kenntnisse

Excellent communication skills

Analytical and problem-solving skills

Experience with Google Workspace

Familiarity with Slack and Jira

Positive end-user experience

Tools

Apple MacBook Air

iPhone

headset

iPad

Jobbeschreibung

Overview

The IT Support Technician is based in our Berlin office but operates as part of a broader European IT Services team. You will be responsible for supporting day-to-day IT operations, ensuring the smooth functioning of end-user hardware, software, and related processes.

Our workplace relies on a variety of technologies, including both Windows and macOS environments. As a hybrid role, you will be required to be in the office for a minimum of 4 days per week, with the flexibility to work remotely for the remaining day

This is an exciting opportunity for someone seeking a new challenge, joining a dynamic and hardworking team.

Responsibilities

• Provide general IT support and troubleshooting for hardware and software issues.
• Assist in the setup, configuration, and maintenance of end-user devices.
• Collaborate with team members to ensure the efficient functioning of IT systems.
• Support employees during onboarding and offboarding processes.
• Assist with the management of software licensing.
• Administration of applications and services, including Google Workspace, Slack and Jira
• Collaborate with colleagues and vendors to address IT-related challenges.
• Manage local AV Equipment for company meetings and events.
• Professional working German and English speaking skills.

Qualifications

• Capable of providing a positive end-user experience and outcomes.
• Approachable with excellent communication and people skills at all levels, with the ability to build key internal relationships and vendor relationships.
• Confidence in supporting various technology environments, including Google Workspace, Slack, and Jira.
• Ability to work with or have experience working with people across territories from various cultural backgrounds.
• Excellent analytical and problem-solving skills.

Benefits

• Self-Care - Monthly €40 Treatwell voucher for your own beauty treatments
• Fitness - 30€ monthly subsidy for Urban Sports Club - stay fit and balanced!
• 28 days of vacation – so you can recharge your batteries
• Remote work & flexible working hours – for your work-life balance
• Top equipment: Apple MacBook Air, iPhone, headset and an iPad
• 20% employer contribution to the company pension plan (HDI)
• Flat hierarchies & short decision-making processes – with us every vote counts
• Mental health: Support through our partnership with Plumm
• Team spirit: Regular team events, after-work drinks and an open, dynamic corporate culture