IT Support Technician (1st and 2nd line)

Maxima Consulting; Zwickau; Hybrid; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A leading consulting firm is looking for an experienced IT Support Technician to provide Level 1 and Level 2 support across various locations in Germany. This role involves setting up new computers, onboarding users, and troubleshooting network issues with opportunities for growth into Level 3 support. Ideal candidates will have strong IT support experience and fluency in both German and English.

Qualifikationen

• Proven experience in Level 1 and Level 2 IT support.
• Fluency in German and English is essential.
• Comfortable working autonomously and willing to travel occasionally.

Aufgaben

• Provide Level 1 support for Office applications and troubleshoot network issues.
• Perform initial setup and deployment of new computers.
• Collaborate with the French Level 3 team and handle complex issues as needed.

Kenntnisse

IT support experience

Office 365 support

Network troubleshooting

Problem-solving

ServiceNow

German fluency

English fluency

Tools

ServiceNow

Microsoft Entra ID

Jobbeschreibung

We are looking for an experienced IT Support Technician to join our Client's team, providing essential Level 1 and Level 2 support to users across Client's German sites. You will be a key player in ensuring smooth IT operations, from setting up new computers and onboarding users to troubleshooting network issues and collaborating with international teams. This role offers a mix of onsite work with some remote flexibility, and significant opportunities for growth into Level 3 support topics.

Your responsibilities :

• Provide comprehensive Level 1 support , assisting end-users with Office applications, particularly Office 365.
• Perform initial setup and deployment of new computers using internal tools, with training provided.
• Introduce and onboard users to company IT tools.
• Provide support and troubleshooting for printers.
• Offer Level 2 support for network-related topics, including firewalls, switches, and connectivity.
• Act as an escalation point for more complex technical issues.
• Collaborate effectively with the French Level 3 team, with training opportunities available to eventually handle some Level 3 topics independently.

Our requirements :

• Proven experience in both Level 1 and Level 2 IT support .
• Fluency in German and English is essential (French is a plus).
• Comfortable working autonomously .
• Willingness to travel occasionally to other DACH-region sites for support.
• Ability to commute to industrial / production sites where a car is required due to limited public transport access.

Skills :

• Proficiency in supporting Office applications, especially Office 365 .
• Experience with initial computer setup and deployment (Autopilot knowledge highly valued).
• Strong understanding of network-related topics, including firewalls, switches, and connectivity .
• Familiarity with Microsoft Entra ID (Azure AD administration).
• Experience using ServiceNow for ticketing and incident management.
• Excellent problem-solving and troubleshooting abilities for hardware, software, and network issues.
• Strong communication and collaboration skills for effective teamwork and user onboarding.

Recruitment process flow :

We respect your time and effort, so our recruitment process is as short and convenient as possible. Our recruiters are committed to keeping you in the loop and will happily answer your questions to help you prepare or clarify our expectations.

1. You apply for a job.

2. We review your profile to ensure you’re going for an opening that suits you best.

3. You meet our recruiter online for an introductory interview.

4. You meet your future team members for an interview so you can demonstrate your skills.

5. You receive a job offer. Welcome aboard!