IT Support Technician

Applike Group; Hamburg; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Development program

30 days vacation

Free access to in-house gym

Employee Assistance Program (EAP)

Alster lakeHQ office with snacks

Job summary

applike group is seeking an IT Support Technician to keep our offices and tech setup running smoothly for 500+ workstations in Hamburg and beyond. You will provide multi-tier support, manage onboarding/offboarding, and maintain the IT landscape including security and Confluence resources.

The role is 100% on-site at our Hamburg HQ, with a focus on hands-on IT operations, collaboration across teams, and ongoing improvements to our tech stack.

Qualifications

• 4-6 years of experience in IT Support or equivalent
• Strong knowledge of Windows and Mac platforms
• Excellent troubleshooting and critical thinking skills
• Fluent in German and English
• On-site commitment at Hamburg HQ

Responsibilities

• Provide L1–L3 support across macOS, Windows, and Linux for accounts, devices, SaaS access, network, and meeting rooms
• Set up, remove and maintain equipment across HQ offices and 500+ workstations in Hamburg
• Handle onboarding and offboarding provisioning and access checks
• Manage IT warehouse, inventory, and repair coordination with logistics partners
• Enforce security standards across local machines and networks
• Maintain Confluence solutions and user guides and drive self-service/automation
• Support IT journey towards zero-touch

Skills

IT Support experience

Windows & macOS

Troubleshooting

German & English

On-site work

Tools

Confluence

Job description

As an IT Support Technician for the applike group, you will keep our office infrastructure and tech setup running smoothly by supporting 500+ workstations in Hamburg and increasingly all around the world.

The applike group is committed to creating engaging experiences for every app user around the world. We are passionate about creating market-changing products, technologies, and companies. We have already founded 4 companies. Our ventures are independent business units that benefit from each other’s technologies, expertise, and market access to become even more successful: adjoe is developing a breakthrough mobile advertising solution that enables app publishers around the world to grow their advertising revenues. justDice is the market leader in Mobile Gaming Loyalty Programs. Sunday is a next-generation hybrid casual mobile game publisher. And justtrack offers unique software to automate the entire mobile user acquisition process. Yet more to come.

Under the umbrella of the media company Bertelsmann, we have access to a global network of experts and strong financial support. By developing a state-of-the-art tech stack and highly skilled workforce, we aim to reach more mobile users than any other company in the world. If you want to grow your career in tech, challenge yourself in a high-performance environment, while having fun with great colleagues from all over the world, you’ve come to the right place!

Find the whole world in one office. Boost your career with awesome people!

What you will do:

• Provide L1, L2, and L3 technical support across macOS (80%), Windows, and Linux for accounts, devices, SaaS access, network, and meeting rooms, including leadership support.

• Set up, remove, and maintain technical equipment (meeting rooms, network) across our HQ offices (3) and maintain a park of 500+ workstations onsite in Hamburg and remotely.

• Execute account provisioning, device preparation, Day-1 desk support, and access revocation checklists during onboarding and offboarding.

• Manage the IT warehouse, local inventory, loaner pools, and repair coordination with external logistics partners.

• Enforce proper security standards across all local machines and network environments.

• Maintain Confluence solutions and user guides while flagging repeat issues for self-service or automation.

• Contribute to the company's IT journey towards zero touch.

Who you are:

• 4-6 years of experience in IT Support roles or equivalent experience

• Strong knowledge of working with Windows and Mac

• Strong troubleshooting and critical thinking skills

• Independent, reliable way of working, high motivation, and hands-on mentality

• Expertise in various fields such as operating system administration, network security setup, infrastructure fallbacks, and process automation is highly valued. (While it's beneficial to have prior experience in these areas, we also welcome individuals who are eager to learn and passionate about these topics.)

• You communicate fluently in both German and English.

• Good to have: Experience in onboarding, coaching, and mentoring working students, interns, and other more junior colleagues.

• On-site Commitment: This role is 100% on-site at our Hamburg headquarters to ensure effective communication and hands-on management. But no worries, our office is amazing!

Fuel for the Journey: Benefits to Support Your Ambitions

• Invest in Your Future: Regular feedback and our development program support your growth, helping you expand your skill set and achieve your career goals.

• Easy Arrival to applike: From signing to settling in Hamburg, we’ve got you covered.

• Live Your Best Life, at Work and Beyond: Flexible working hours. Enjoy 30 vacation days, and free access to an in-house gym with lots of different fitness classes and mental health support through our Employee Assistance Program (EAP).

• Thrive Where You Work: Enjoy the Alster Lake view from our central office with top-notch equipment, fun open spaces, and a large variety of snacks and drinks.

• Join the Community! Participate in regular team and company events, including hackathons and social gatherings. We work together, and we celebrate together, too.

The Interview Process:

• 1st: Interview with TA

• Case Study

• 2nd: IT Support Team Lead and Senior IT Manager

• 3rd: Getting to know the IT Team and our Managing Director

Our mission is to create an inspiring work environment for amazing people to achieve extraordinary things. Be part of it!

We welcome applications from people who will contribute to the diversity of our company.