IT Support Technician

TieTalent; Bremerhaven; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading IT services provider is looking for an IT Support Technician in Bremerhaven, Germany. You will provide onsite support for IT equipment, manage incidents, and maintain accurate asset records. The ideal candidate has strong desktop support skills, experience with IT infrastructure, and speaks both English and German.

Qualifikationen

• Strong skills in desktop support and mobile device setup.
• Experience with IT infrastructure and basic troubleshooting.
• Excellent English and German language skills.

Aufgaben

• Set up and maintain end-user hardware.
• Provide 2nd and 3rd level IT support via ServiceNow.
• Coordinate with vendors for hardware issues.

Kenntnisse

2nd level desktop support skills (Windows 10, VPN, Citrix, Microsoft 365)

Proficient with end-user devices (iOS, Android)

Experience with Wi-Fi/WLAN and video conferencing

Understanding of warehouse operations

Familiarity with IT infrastructure (routers, switches)

Knowledge of ITSM tools (ServiceNow)

Strong customer service mindset

Excellent communication skills

Ausbildung

ITIL V3 Foundation certified

Jobbeschreibung

About

The IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers.

Key Responsibilities

• Set up and maintain end-user hardware (Wi-Fi access points, RF scanners) following SOPs and manuals.
• Provide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance.
• Coordinate with vendors for hardware issues and take ownership of complex incidents.
• Manage incidents and problems, and support local IT projects and rollouts.
• Maintain accurate asset records in the central CMDB.
• Serve as primary IT support at your location, including occasional support for other sites across Europe.
• Participate in IT-related projects and provide remote/on-site support as needed, including on-call availability.
• Represent and promote IT services within the organization.
  
  

Who We Are Looking For

• Strong 2nd level desktop support skills (Windows 10, VPN, Citrix, Microsoft 365)
• Proficient with end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers)
• Experience with Wi-Fi/WLAN, video conferencing (Teams Rooms, IP softphones, Teams Live Events), and collaboration tools
• Basic understanding of warehouse operations and handheld device configuration
• Familiar with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and basic server/network troubleshooting
• Knowledge of ITSM tools (e.g. ServiceNow), ITIL V3 Foundation certified, and change/risk management awareness
• Strong customer service mindset, problem-solving ability, and end-to-end issue ownership
• Excellent communication, time management, and collaboration skills across all levels
• Presentation and training abilities for small groups
• Good English and German skills
  
  

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

Nice-to-have skills

• Android
• Citrix
• VPN
• Wi-Fi
• iOS
• Bremerhaven, Bremen, Germany
  
  

Work experience

• Desktop Support
• Systems Administrator
  
  

Languages

• English