IT Support Technician

A.P. Moller - Maersk; Bremerhaven; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading company in logistics and shipping is seeking an IT Support Technician to provide on-site support for end-user devices and IT equipment. The successful candidate will manage incidents, coordinate with vendors, and support local IT projects across multiple sites. This role requires strong technical skills and a customer service mindset, alongside proficiency in English and German.

Qualifikationen

• Solid background in 2nd level support and end-user devices.
• Familiar with IT infrastructure and troubleshooting.
• Proficient in English and German.

Aufgaben

• Provide on-site support for end-user devices and IT equipment.
• Manage incidents and take ownership of complex IT issues.
• Coordinate with vendors for hardware issues and participate in IT projects.

Kenntnisse

Desktop Support

Customer Service

Problem Solving

Collaboration

Communication

Ausbildung

ITIL V3 Foundation Certification

Tools

ServiceNow

Windows 10

Microsoft 365

Citrix

Jobbeschreibung

The IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers.

Key Responsibilities:

• Set up and maintain end-user hardware (Wi-Fi access points, RF scanners) following SOPs and manuals.
• Provide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance.
• Coordinate with vendors for hardware issues and take ownership of complex incidents.
• Manage incidents and problems, and support local IT projects and rollouts.
• Maintain accurate asset records in the central CMDB.
• Serve as primary IT support at your location, including occasional support for other sites across Europe.
• Participate in IT-related projects and provide remote/on-site support as needed, including on-call availability.
• Represent and promote IT services within the organization.
  
  

Who We Are Looking For

• Strong 2nd level desktop support skills (Windows 10, VPN, Citrix, Microsoft 365)
• Proficient with end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers)
• Experience with Wi-Fi/WLAN, video conferencing (Teams Rooms, IP softphones, Teams Live Events), and collaboration tools
• Basic understanding of warehouse operations and handheld device configuration
• Familiar with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and basic server/network troubleshooting
• Knowledge of ITSM tools (e.g. ServiceNow), ITIL V3 Foundation certified, and change/risk management awareness
• Strong customer service mindset, problem-solving ability, and end-to-end issue ownership
• Excellent communication, time management, and collaboration skills across all levels
• Presentation and training abilities for small groups
• Good English and German skills
  
  

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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