IT Support Technician

TieTalent; Brake; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A leading IT service provider in Brake, Lower Saxony is seeking an IT Support Technician. The role involves onsite support for end-user devices, managing IT infrastructure, and participating in IT projects. Ideal candidates will have strong desktop support skills, proficiency with mobile devices, and experience with ITIL processes. Strong customer service and communication skills are essential for success in this position.

Qualifikationen

• Strong 2nd level support for Windows 10, VPN, Citrix.
• Proficient with iOS/Android and peripherals setup.
• Experience in ITIL and change management.

Aufgaben

• Set up and maintain end-user hardware following SOPs.
• Provide 2nd and 3rd level IT support via ServiceNow.
• Coordinate with vendors for hardware issues.

Kenntnisse

Strong 2nd level desktop support skills

Proficient with end-user devices and peripherals

Experience with Wi-Fi/WLAN and collaboration tools

Basic understanding of warehouse operations

Familiar with IT infrastructure

Knowledge of ITSM tools

Strong customer service mindset

Excellent communication skills

Ausbildung

ITIL V3 Foundation certification

Tools

ServiceNow

Citrix

Jobbeschreibung

About

The IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers.

Key Responsibilities

• Set up and maintain end-user hardware (Wi-Fi access points, RF scanners) following SOPs and manuals.
• Provide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance.
• Coordinate with vendors for hardware issues and take ownership of complex incidents.
• Manage incidents and problems, and support local IT projects and rollouts.
• Maintain accurate asset records in the central CMDB.
• Serve as primary IT support at your location, including occasional support for other sites across Europe.
• Participate in IT-related projects and provide remote/on-site support as needed, including on-call availability.
• Represent and promote IT services within the organization.
  
  

Who We Are Looking For

• Strong 2nd level desktop support skills (Windows 10, VPN, Citrix, Microsoft 365)
• Proficient with end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers)
• Experience with Wi-Fi/WLAN, video conferencing (Teams Rooms, IP softphones, Teams Live Events), and collaboration tools
• Basic understanding of warehouse operations and handheld device configuration
• Familiar with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and basic server/network troubleshooting
• Knowledge of ITSM tools (e.g. ServiceNow), ITIL V3 Foundation certified, and change/risk management awareness
• Strong customer service mindset, problem-solving ability, and end-to-end issue ownership
• Excellent communication, time management, and collaboration skills across all levels
• Presentation and training abilities for small groups
• Good English and German skills
  
  

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

Nice-to-have skills

• Android
• Citrix
• VPN
• Wi-Fi
• iOS
• Brake, Lower Saxony, Germany
  
  

Work experience

• System Engineer
• Desktop Support
• Systems Administrator
  
  

Languages

• English