IT SUPPORT STAFF (M/F/D)

Leonhard Feyer; Chemnitz; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

Une entreprise innovante recherche un Ingénieur Support IT pour gérer les pannes et aider les clients avec leur produit KIX. Vous serez responsable de la maintenance des systèmes et serez le point de contact pour la communauté KIX. Ce poste offre une belle opportunité de créativité, une excellente culture d'entreprise et des horaires flexibles.

Leistungen

Formation approfondie sur les produits

Mesures individuelles de formation continue

Travail flexible avec options de télétravail

Bon équilibre entre vie professionnelle et personnelle

Qualifikationen

• Formation technique et bonne compréhension de l'IT.
• Lecture et compréhension de code sans défi.
• Expérience avec Linux et/ou systèmes de tickets.

Aufgaben

• Gérer les pannes et les demandes de configuration.
• Support client proactif et maintenance régulière des systèmes.
• Importer de nouvelles versions de KIX et soutenir la communauté dans le forum.

Kenntnisse

Linux

ticket systems

communication of technical knowledge

Ausbildung

technical education

Jobbeschreibung

IT Support Engineer

As an IT Support Engineer, you will deal with system failures and configuration requests from customers for our product KIX.

You will proactively support our customers by checking error messages and performing regular system maintenance and operating system updates.

In addition to importing new KIX versions, you will be a competent contact person for the community in the KIX forum and offer help for self-help.

You have a technical education and a good understanding of IT. Reading and understanding code is no challenge for you, and you have experience working with Linux and/or ticket systems.

You are fluent in German, have a basic knowledge of English, and enjoy communicating technical knowledge and advising customers.

You want to be part of something big and contribute to a product you can identify with.

We offer a varied job with plenty of scope for creativity, where you can put your ideas into practice.

Benefits include comprehensive training in our products, individual further training measures to keep your knowledge up to date, a secure job, flexible working hours with the option of working from home, and a good work-life balance.

Join a team with short distances, flat hierarchies, and a modern, well-equipped office designed for optimal working conditions. Enjoy an open corporate culture and friendly colleagues who are already waiting for you at the next team event.