IT Support Specialist (m / f / d)

Simon-Kucher & Partners; Köln; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Join a dynamic global consultancy as an IT Support Specialist, where you will be the first point of contact for IT issues, ensuring smooth operations and providing expert support to employees. With a strong focus on optimizing support processes, you will work in a collaborative environment that values your unique ideas and contributions. Enjoy a startup feel within a thriving company that offers extensive training, hybrid working options, and a culture of diversity and inclusion. This role is perfect for tech-savvy individuals eager to make an impact in a supportive team atmosphere.

Leistungen

Hybrid working

Daycare allowance

Corporate discounts

Wellbeing support

Healthy snacks and beverages

Employee events

Qualifikationen

• 3+ years of experience in IT support roles with hands-on knowledge.
• Strong understanding of computer systems and mobile devices.

Aufgaben

• First point of contact for IT issues, resolving incidents via helpdesk.
• Contribute to optimizing support processes and managing IT systems.

Kenntnisse

IT Support

Windows 10

Office 365

Mobile Device Management

Communication Skills

Problem Solving

Ausbildung

Apprenticeship in IT

University Degree in Computer Science

Tools

Mobile Clients (iOS)

Jobbeschreibung

Are you tech-savvy, solution-oriented, and enjoy helping others with technical challenges? Then join our global IT team as an IT Support Specialist! In this role, you will be the first point of contact for IT issues, ensure smooth operations, and support our employees with your expertise.

What makes us special :

• Advance your career with exciting professional opportunities in our thriving company with a startup feel
• Voice your unique ideas in a corporate culture defined by our entrepreneurial spirit, openness, and integrity
• Feel at home working with our helpful, enthusiastic colleagues who have great team spirit
• Broaden your perspective with our extensive training curriculum and learning programs (e.g., LinkedIn Learning)
• Speak your mind in our holistic feedback and development processes (e.g., 360-degree feedback)
• Enjoy our benefits, such as hybrid working, daycare allowance, corporate discounts, and wellbeing support (e.g., Headspace)
• Unwind in our break areas where you can help yourself to healthy snacks and beverages
• See another side of your coworkers at our frequent employee events and highly anticipated World Meeting and Holiday Party

How you will create an impact :

• You are the first point of contact for IT issues, handling the intake, analysis, and resolution of incidents via our global IT helpdesk.
• With your commitment, you actively contribute to optimizing and improving our support processes.
• You support the administration and management of our central Mobile Device Management system.
• Regardless of the users' location, you analyze and resolve technical issues with a solution-oriented approach.

About you :

• A completed apprenticeship or university degree in IT, Computer Science, or a related field forms the foundation of your expertise.
• With at least three years of experience in an IT support role, you bring valuable hands-on knowledge.
• You have a strong understanding of computer systems, mobile devices, and other technical products.
• Proficiency in Windows 10, Office 365, and mobile clients (iOS) allows you to support users seamlessly.
• You have excellent communication skills and are fluent in English – German language skills are a plus.
• Flexibility, teamwork, and a structured way of working make you a valued team member.

Have we sparked your interest? Simply click the 'Apply now' button to submit your application. Please note that, for data protection reasons, we cannot accept applications via email.

Would you like to learn more about us and our company culture? Click here to watch our recruitment video.

About Simon-Kucher

Simon-Kucher is a global consultancy with more than 2,000 employees in 30+ countries.

Our sole focus is on unlocking better growth that drives measurable revenue and profit for our clients. We achieve this by optimizing every lever of their commercial strategy – product, price, innovation, marketing, and sales – based on deep insights into what customers want and value. With 40 years of experience in monetization topics of all kinds, we are regarded as the world’s leading pricing and growth specialist. simon-kucher.com

We believe in building a culture that embraces diversity, equity, and inclusion, creating an environment in which our people feel valued, are able to be themselves, and feel their contribution matters. If we get that right, remarkable things will happen; people will grow faster, innovate, feel valued, and create better outcomes for everyone – our people, our clients, and our business.

Your personal contact :

recruitment.germany(at)simon-kucher.com

Please submit your application exclusively via the “Apply now” button!