IT Support Specialist (m/f/d)

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GK is a leading global software developer and provider of standard and cloud-based solutions for the retail industry, with over 500,000 retail and payment installations in 60 countries. At GK, more than 1,250 employees worldwide work on solutions for an all-encompassing shopping experience, improving the relationship between customers and retailers every day.

Your Responsibilities:

• Be the application support specialist for technical product support, troubleshooting complex issues within customers' system landscapes in combination with our software.
• Assist customers through our ticket system—no call center work—resolving technical inquiries related to our software products.
• Analyze, classify, document, and monitor support cases and incidents following ITIL best practices.
• Conduct root cause analysis using log files to develop effective solutions and prevent future issues.
• Reproduce and investigate reported errors on internal test systems to identify and resolve software-related problems.
• Work on challenging, evolving software solutions, handling cases that involve customer-specific adaptations.
• Support go-live implementations and provide remote services, including training sessions and workshops for customers and partners.
• Take part in on-call rotations and shift schedules, ensuring support availability 24/7, including weekends and holidays (on a rotation basis).

Your Profile:

• IT-related training such as IT Specialist (m/f/d), IT System Administrator (m/f/d), or equivalent qualification—career changers with relevant experience are welcome!
• Hands-on experience with Linux and Windows, databases (MS SQL, Oracle), and network protocols (TCP/IP, HTTP(S), RDP).
• Previous IT support experience and familiarity with log analysis and troubleshooting are a plus.
• You thrive in a problem-solving environment, work independently, and are a team player with a customer-first mindset.
• Strong communication skills in German and English (B2 level or higher), both written and spoken.

We offer:

• GK enables mobile working at all times.
• We put emphasis on a long-term and trustful cooperation by offering permanent employment relationships with flexible working hours.
• Lease a maximum of 3 bikes up to a total value of €9,000.
• An international working environment as well as a cooperative working climate with space for own ideas, creativity and concepts.
• Turn your friends into colleagues: recommend a new employee and receive a referral bonus of €3,000 net.
• Develop yourself professionally and personally through our own GK Academy and e-learning offerings.
• Leasing of the latest hardware for private usage as part of our employee PC program.
• Discounts offered through our corporate benefits program.

We as an international company welcome everyone, regardless of gender, skin color, religion or origin. All content published on our career portal is aimed equally at all applicants! #GKEqualOpportunityEmployer