IT Support Specialist (m/f/d)

Simon-Kucher & Partners; Frankfurt; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Join a leading consultancy as an IT Support Specialist where you'll be the first line of support for IT issues and help optimize internal processes. With a strong team focus and opportunities for professional growth, you'll engage with a diverse workforce while supporting a global network.

Leistungen

Hybrid working

Daycare allowance

Corporate discounts

Wellbeing support (e.g., Headspace)

Healthy snacks and beverages

Qualifikationen

• At least three years of experience in IT support.
• Fluency in English; German skills are a plus.
• Structured work approach.

Aufgaben

• Handle IT issues as the first point of contact via global helpdesk.
• Contribute to optimizing support processes.
• Analyze and resolve technical issues regardless of user location.

Kenntnisse

Computer systems understanding

Mobile devices knowledge

Technical products proficiency

Excellent communication skills

Teamwork

Flexibility

Ausbildung

Completed apprenticeship or university degree in IT

Tools

Windows 10

Office 365

iOS mobile clients

Jobbeschreibung

Are you tech-savvy, solution-oriented, and enjoy helping others with technical challenges? Then join our global IT team as an IT Support Specialist! In this role, you will be the first point of contact for IT issues, ensure smooth operations, and support our employees with your expertise.

What makes us special :

• Advance your career with exciting professional opportunities in our thriving company with a startup feel.
• Voice your ideas in a corporate culture defined by our entrepreneurial spirit, openness, and integrity.
• Work with helpful, enthusiastic colleagues who have great team spirit.
• Broaden your perspective through extensive training programs (e.g., LinkedIn Learning).
• Participate in holistic feedback and development processes (e.g., 360-degree feedback).
• Enjoy benefits such as hybrid working, daycare allowance, corporate discounts, and wellbeing support (e.g., Headspace).
• Relax in break areas with healthy snacks and beverages.
• Engage in employee events and our annual World Meeting and Holiday Party.

How you will create an impact :

• Handle IT issues as the first point of contact via our global helpdesk.
• Contribute to optimizing and improving support processes.
• Support the administration of our Mobile Device Management system.
• Analyze and resolve technical issues regardless of user location.

About you :

• Completed apprenticeship or university degree in IT, Computer Science, or related field.
• At least three years of experience in IT support.
• Strong understanding of computer systems, mobile devices, and technical products.
• Proficiency in Windows 10, Office 365, and iOS mobile clients.
• Excellent communication skills; fluency in English; German skills are a plus.
• Flexibility, teamwork, and a structured work approach.

Interested? Click the 'Apply now' button to submit your application. Please note, applications via email are not accepted for data protection reasons.

Learn more about us and our culture by watching our recruitment video here.

About Simon-Kucher

Simon-Kucher is a global consultancy with over 2,000 employees in more than 30 countries.

We focus on unlocking better growth to drive revenue and profit for our clients by optimizing product, price, innovation, marketing, and sales strategies based on deep customer insights. With 40 years of experience, we are recognized as the world’s leading pricing and growth specialist. Visit us at simon-kucher.com.

We value diversity, equity, and inclusion, creating an environment where our people feel valued, authentic, and empowered to contribute. When we get this right, remarkable things happen—people grow faster, innovate, and achieve better outcomes for everyone—our people, clients, and business.

Your personal contact :

recruitment.germany(at)simon-kucher.com

Please submit your application exclusively via the “Apply now” button.

Better growth starts here. With you.