IT Support Specialist 2nd Level - WindowsOS (f/m/d)

deeploi; München; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

Join a fast-growing IT team in Munich and Berlin, providing technical support focused on cloud technologies. Ideal for those with a background in IT system administration, seeking to enhance their skills in a dynamic startup environment. Enjoy attractive benefits and a commitment to professional development.

Leistungen

ÖPNV ticket

Swapfiets

Urban Sports Club

Corporate Benefits

Qualifikationen

• Several years of experience in IT support.
• C1 proficiency in German and English.

Aufgaben

• First point of contact for customers and 1st level support.
• Provide technical support focused on cloud-based technologies.
• Collaborate with IT support team for process improvements.

Kenntnisse

Cloud-based technologies

Technical support

Problem-solving

Customer service

Windows operating system

Microsoft 365

Google Workspace

MDM systems

German

English

Ausbildung

IT specialist for system administration

Tools

Microsoft Intune

Jobbeschreibung

Your mission

• You are the first point of contact for our customers and our 1st level support team.
• You provide technical support and are responsible for solving complex problems for our customers with a focus on cloud-based technologies.
• You respond to our customers' inquiries, offering solution-oriented assistance primarily focused on cloud-based technologies.
• You actively collaborate with the IT support team to drive continuous process improvements.
• You possess a deep understanding and ideally several years of experience with the Windows operating system in combination with Microsoft 365 and/or Google Workspace.
• You can extend practical experience to managing MDM systems, e.g., Microsoft Intune.
• You continuously assist the IT Ops team in enhancing and automating support processes.

Your profile

• You have successfully completed an apprenticeship as an IT specialist for system administration or have advanced to become a system administrator through professional qualifications.
• You have several years of experience in IT support.
• You are proficient in both German and English at the C1 level.
• You are interested in self-development and collaborative growth; we support your professional and personal development with paid certifications.
• You enjoy engaging with a multitude of customers and exhibit patience and a strong commitment to service.
• You work with a hands-on mentality.
• You seek to join a company that values participation and encourages initiative.

Why us?

• Join the IT revolution – we are a small but fast-growing team in Berlin and Munich with high ambitions. Experience how to scale a startup to Europe’s #1 IT Operating System.
• Attractive compensation package, including Virtual Stock Option Plan (VSOP).
• High responsibility and ownership from day one.
• Benefits include: ÖPNV ticket, Swapfiets, Urban Sports Club, and Corporate Benefits.
• Office locations in Munich and Berlin-Mitte.

We are looking forward to your application!

The deeploi Team

About Us

Make millions of people work better every day.

We seek bright minds to join the IT revolution and build Europe’s #1 IT Operating System.

deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.

IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user onboarding and offboarding to service and support, cybersecurity, and device management – deeploi covers the entire scope of a company’s IT department.