IT Support Specialist

Commonpoint Queens; Sachsen-Anhalt; Vor Ort; USD 45.000 - 55.000; Vollzeit

Zusammenfassung

An established community center is seeking a dedicated IT Support Specialist to enhance their technology services. In this role, you will provide essential helpdesk support, troubleshoot various technical issues, and ensure smooth operations across multiple locations. Your expertise in Windows environments and strong communication skills will be key in assisting a diverse client base. This position offers an opportunity to make a significant impact in a mission-driven organization that values community and inclusivity. If you're passionate about technology and helping others, this is the perfect role for you.

Qualifikationen

• 1+ years of experience in IT support with strong communication skills.
• Experience troubleshooting and maintaining LAN and Windows environments.

Aufgaben

• Provide Level 1 and 2 Helpdesk Support and troubleshoot technical issues.
• Document troubleshooting steps and improve support processes.

Kenntnisse

Help Desk Support

Client/Server Setup

LAN Troubleshooting

Windows Installation and Configuration

MS Office Applications

Google Workspace Apps

Communication Skills

Problem-Solving Skills

Ausbildung

BA or equivalent work experience

IT Degree

A+ Certification

Network+ Certification

Google IT Support Professional Certification

Jobbeschreibung

STATEMENT OF THE AGENCY:

Commonpoint is a multifaceted community center dedicated to sustaining and enhancing the quality of individual, family, and communal life throughout New York City, offering services to people of all ages, ability levels, stages of life, and backgrounds. They strive to meet the evolving needs of their community of over 100,000 members, ranging from providing in-school and after-school programs, professional and career development, assistance with food insecurity, legal services, financial counseling, mental health services, senior classes, dementia care programs, and tax preparation assistance, to name a few. Commonpoint has grown tremendously in the last five years and now has a mission-driven staff of 3,000 and over 80 sites in the five boroughs.

DUTIES AND RESPONSIBILITIES:

• Responsibilities Include: Level 1 and 2 Helpdesk Support.
• Troubleshoot, repair, and configure Laptops, Desktops, and core computer network components.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to incoming technical support tickets from our clients using FreshService.
• Work with the team to ensure tickets assigned are responded to in a timely manner.
• Troubleshoot, resolve, and escalate tickets.
• Document troubleshooting steps and help come up with improvement processes.

QUALIFICATIONS:

• Experience with help desk support.
• Experience with client/server setup and troubleshooting.
• Experience troubleshooting and maintaining a LAN to include wireless.
• Strong knowledge of installation, configuration, and administration of Windows desktops and servers in a network environment required.
• Knowledge of MS Office applications / Google Workspace Apps.
• Applicants should possess strong communication and interpersonal skills.

EDUCATION, EXPERIENCE, AND REQUIRED COMPETENCIES:

• Education Requirements: BA or equivalent work experience. IT degree a plus. A+ / Network + / Google IT Support Professional Certification a plus.
• Work Experience: 1 years min. progressive experience in the IT field / Strong knowledge of various computer applications / Strong communication and problem-solving skills / Able to work with varied cultures, abilities and styles in a team environment / Self-motivated and excellent follow-up techniques.
• Job Requirements: Requires traveling (75%) to troubleshoot and provide support at multiple offices and field locations. throughout Queens.
• Physical Requirements: Ability to stoop, kneel, crouch, or crawl; ability to lift at least 25 pounds.
• Must be willing to travel between multiple agency sites and within the NY Metro area. Occasional weekend and evening hours will be necessary.
• Other Duties as Assigned

Proposed Salary
$45,000-$55,000.

Commonpoint reserves the right to revise or change job duties and responsibilities as the need arises.

Commonpoint is an equal opportunity employers/programs. Auxiliary aids and services are available upon request to individuals with disabilities.

To Apply: Please submit a cover letter and résumé, as a Word or PDF document only, to Kelenda Allen-James, at [e-mail]. Please indicate “IT Support Specialist” in the subject line.

Due to the high volume of applicants, only qualified candidates will be contacted.