IT Support / Specialist

Samuel Knight; Hamburg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An established industry player is seeking an IT Support Specialist to enhance their finance team in Hamburg. This role involves managing service requests, installing and maintaining hardware, and providing user support. The company offers a modern workspace, generous vacation days, and opportunities for personal development. Join a collaborative environment where your IT expertise can shine, and contribute to exciting projects that shape the future of technology. If you're passionate about IT and eager to support users in a dynamic setting, this is the perfect opportunity for you.

Leistungen

Modern workspace

30 days vacation

Personal development opportunities

Company bike leasing

Gym membership

Good transportation links

Parking with electric charging stations

Regular social activities

Bonus scheme

Referral bonuses

Qualifikationen

• Completed training in IT with experience in service desk or technical support.
• Interest in IT topics and adaptable to new tasks.

Aufgaben

• Receive fault reports and service requests via various channels.
• Install, configure, and maintain hardware.
• Provide on-site user support and guidance.

Kenntnisse

IT Support

Windows Support

Office 365

Active Directory

iOS Support

Android Support

Problem Solving

Customer Service

Ausbildung

Completed Training in IT

Jobbeschreibung

A client in Hamburg is looking to build their finance team. They are an IPP company with around 300 employees and they are looking for an IT Support Specialist. They are well known in the industry and involved in the end-to-end project lifecycle.

Responsibilities:

1. Receive fault reports and service requests via telephone, email, and a ticketing system.
2. Install, configure, and maintain all hardware.
3. Analyze issues, discover solutions, and resolve problems.
4. Provide on-site user support and guidance for emerging concerns.

Qualifications:

1. Completed training in the IT sector with initial professional experience in service desk, technical support, or similar roles.
2. Interest in IT topics and technology, with adaptability to new tasks and domains.
3. Basic understanding of supporting Windows clients, Office 365, and Active Directory.
4. Proficiency in supporting iOS and Android platforms.
5. Fluent in German and English.

Additional Benefits:

• Modern workspace with an open office environment.
• 30 days vacation.
• Opportunities for personal development and training.
• Company bike leasing and gym membership.
• Good transportation links, parking, including electric charging stations.
• Regular social activities.
• Bonus scheme, capital formation, and referral bonuses.

Location:

IT Support Specialist in Hamburg or Bremen, Europe.