IT Support Specialist

Talentify; Frechen; Hybrid; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A leading company is seeking an experienced IT Support Specialist for a hybrid role in Frechen. The position requires providing L1 and L2 support, troubleshooting hardware and software issues, and collaborating with IT teams to maintain SLA compliance. Candidates must be fluent in German and English and possess strong technical skills. This role is ideal for an individual who thrives in a fast-paced environment while delivering high-quality support.

Qualifikationen

• Strong background in supporting Windows OS and macOS.
• Experience with LAN, WAN, VPN troubleshooting.
• Ability to work independently and manage time effectively.

Aufgaben

• Provide technical support for desktops, laptops, and mobile devices.
• Handle service desk tickets and ensure compliance with SLA targets.
• Maintain records of support activities in ServiceNow.

Kenntnisse

Troubleshooting

Communication

Interpersonal Skills

Ausbildung

Proven experience in IT support (L1/L2)

Tools

ServiceNow

Active Directory

Jobbeschreibung

For one of our clients in Frechen, we are seeking a skilled and customer-focused IT Support Specialist to provide L1 and L2 technical support for end users. The role involves handling service desk tickets, troubleshooting hardware and software issues, and ensuring timely resolution in line with defined Service Level Agreements (SLAs). We are looking for someone fluent in both German and English who is capable of delivering high-quality onsite support during business hours. The role is hybrid and would require 3 days of on-site presence.

Key Responsibilities:

• Respond to and resolve IT support requests submitted via phone or self-service portal (ServiceNow).
• Provide on-site technical support for desktops, laptops, mobile devices, printers, and other hardware.
• Troubleshoot and resolve issues related to Windows OS, macOS, LAN/WAN, VPN, and software applications.
• Escalate complex issues to appropriate teams while maintaining ownership of the ticket.
• Ensure compliance with SLA targets for response and resolution times:
• Maintain accurate records of support activities in ServiceNow.
• Support IT asset lifecycle management and user access management (IAM).
• Collaborate with the central IT Helpdesk and local IT teams.

Required Skills & Qualifications:

• Proven experience in IT support (L1/L2)
• Proficiency with:
  • Operating Systems:Windows OS, macOS
  • Networking:LAN, WAN, VPN
  • Tools:ServiceNow, Active Directory
  • Hardware:Laptops, desktops, mobile devices, printers
  • Support Areas:Software/hardware troubleshooting, IAM, lifecycle management
• Strong communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Fluent in German and English

Job Title: IT Support Specialist

Location: Frechen, Germany

Job Type: Contract

Trading as TEKsystems. Allegis Group B.V., Atrium, Strawinskylaan 3051, 1077 ZX Amsterdam, Nederland. Company No. 14109133. Allegis Contracting Services B.V., Atrium, Strawinskylaan 3051, 1077 ZX Amsterdam, Nederland. Company No. 34193804. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield