IT Support Specialist

TransPerfect; Berlin; Vor Ort; EUR 35.000 - 40.000; Vollzeit

Zusammenfassung

An established industry player is looking for a skilled IT Support Specialist to join their dynamic team. This role involves providing top-notch support for both PC and Apple hardware, ensuring seamless operation for end users. The ideal candidate will possess excellent communication skills in English and German, along with strong problem-solving abilities. With a focus on user satisfaction, you will diagnose and resolve technical issues efficiently while collaborating with diverse teams. Join a company that has been a leader in language and technology solutions for over 25 years, offering a collaborative environment where your contributions will make a significant impact.

Qualifikationen

• Excellent communication skills in English and German.
• Ability to diagnose and resolve technical issues efficiently.
• Strong interpersonal skills and self-motivation.

Aufgaben

• Provide installation and support for PC and Apple hardware.
• Respond to calls and emails regarding workstation performance.
• Perform on-site analysis and resolution of technical problems.

Kenntnisse

IT Support

Communication Skills (English)

Communication Skills (German)

Interpersonal Skills

Problem Diagnosis

Attention to Detail

Tools

Active Directory

MS Teams

Office 365

ServiceNow

Windows

Jobbeschreibung

Job Description

We are seeking a skilled IT Support Specialist with excellent communication skills in English and German. The ideal candidate will have strong interpersonal skills, be highly self-motivated, and possess the ability to diagnose and resolve technical issues efficiently.

Responsibilities:

• Provide installation and support for PC and some Apple hardware and software, including peripherals like printers and USB devices.
• Respond to incoming calls and emails regarding workstation and peripheral performance and requests.
• Perform on-site analysis, diagnosis, and resolution of workstation and peripheral problems for end users, recommending and implementing hardware and software solutions, including remote repairs.
• Follow procedures for logging, reporting, and monitoring helpdesk requests. Ensure high user satisfaction through accurate follow-up, strong technical skills, and effective communication.

Technologies:

• Active Directory
• IT Support
• MS Teams
• Network
• Office 365
• ServiceNow
• Windows

Salary: 35,000 - 40,000 per year

Requirements:

• Excellent written and verbal English communication skills
• Proficient in German, both written and verbal
• Strong interpersonal skills and ability to work well with diverse groups
• Highly self-motivated with good reasoning skills
• Ability to diagnose and fix problems quickly
• Attention to technical details and ability to articulate them clearly
• Ability to open and replace defective computer components
• Desire to learn new skills
• Ability to document issues and resolutions thoroughly
• Ability to work collaboratively in a team environment

About Us:

TransPerfect has provided comprehensive language and technology solutions for over 25 years. Certified to ISO 9001:2015 and ISO 17100:2015 standards, we offer translation, interpretation, multicultural marketing, website globalization, and more. With over $615 million in annual revenue and offices in more than 90 cities worldwide, we are the largest provider of language services and technology solutions globally.