IT Support Principal Engineer, IT

Workplace Type: Hybrid

Business Unit: ALI

Summary

Hexagon’s Asset Lifecycle Intelligence division (Hexagon) is looking for an IT Support Engineer in Munich (Germany). In this role you will be supporting colleagues to resolve any of their IT issues, ranging from hardware to networking or software. You will need to be organised and able to effectively prioritise tasks when things get busy to ensure customer satisfaction. You will be a fluent German and English speaker and able to write well in both languages. The role will involve occasional travel through Europe, but otherwise be based onsite in our office in Garching.

Responsibilities

You will...

• Take ownership of logged customer issues and ensure that a solution is delivered.
• Troubleshoot system, desktop/laptop and mobile problems, researching, diagnosing and solving hardware and software incidents.
• Respond to logged support calls within service level targets and timely escalating unresolved issues to appropriate internal teams.
• Build new or replacement laptops/desktops for employees.
• Provide end-user support for a wide range of IT related problems/concerns.
• Windows Server and Network Administration including system backup.
• Document technical knowledge in procedures, forms, etc.
• Be involved in special projects as required.

You will have...

• Experience working in a similar position, preferably in a service desk environment.
• Experience with Windows Administration and Networking.
• ITIL tool experience for processing incidents and service requests.
• Knowledge of Windows based computing – desktop and server operating systems, basic IP networking, Microsoft productivity applications (Office 365 etc.) and typical IT peripheral devices such as printers, scanners, copiers etc.
• Understanding of Microsoft Active Directory, AAD and maintenance of user and computer objects and access rights.
• Understanding of cybersecurity concepts and data security principles.
• Understanding of Cloud Technology (Azure) is an advantage.
• Experience in PowerShell and/or SharePoint is an advantage.

Education / Qualifications

• Bachelor’s degree in information technology or Computer Science is an advantage.
• Excellent organizational skills with the proven ability to multitask in a busy environment.
• Attention to detail, accuracy and deadlines.
• Commitment to customer satisfaction, self-improvement and initiative to improve systems and processes.
• Strong team player who exercises initiative and independent judgement.
• Excellent German and English communication skills (oral and written), other European languages are a preference.
• Exceptional communication skills both written and verbal with a professional telephone/virtual meeting behavior.
• Willing and able to travel in Europe.

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Hexagon’s Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.

Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.

Why work for Hexagon?

At Hexagon, if you can see it, you can do it. Hexagon’s Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.