IT Support & Monitoring Specialist (f/m/d) 100% Remote

Job@ctive GmbH; Köln; Hybrid; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

Ein innovatives IT-Dienstleistungsunternehmen in Köln sucht einen IT Support & Monitoring Specialist. Der Schwerpunkt liegt auf der Überwachung von Systemen und der Bearbeitung von Vorfällen. Das Unternehmen bietet eine remote-first Arbeitsweise mit gelegentlichen Teammeetings in Köln sowie attraktive Vorteile wie 30 Tage Urlaub und eine urbane Sportmitgliedschaft.

Leistungen

30 Tage bezahlter Urlaub

Weihnachtsbonus

Mitgliedschaft im Urban Sports Club

Fahrradleasing

Regelmäßige Firmenveranstaltungen

Qualifikationen

• Erfolgreich abgeschlossenes Studium in Informatik oder vergleichbarem Gebiet.
• Erste Erfahrungen mit Ticketingsystemen und Supportprozessen von Vorteil.
• Idealerweise erste Erfahrungen mit Cloud-Monitoring-Tools.

Aufgaben

• Überwachung der Systemmetriken mittels AWS Console, Datadog und Kibana.
• Bearbeitung von Anomalien und Unterstützung bei der Fehlerbehebung.
• Erstellung von Berichten über API-Nutzung und Datenbankanfragen.

Kenntnisse

Technisches Verständnis

Problemlösungsfähigkeiten

Fließendes Englisch

Ausbildung

Abgeschlossenes Studium in Informatik oder vergleichbar

Tools

AWS

Datadog

Kibana

Jobbeschreibung

Location:Cologne (Remote-first)
Start:01.10. or 01.11.25
Suitable for:Graduates (Bachelor or Master in IT or comparable)Join actcon GmbHand support one of the most innovative digital products in the agricultural sector, developed by one of the world's largest chemical companies.. We are looking for a proactive and technically skilled IT Support & Monitoring Specialistto ensure the stability and performance of our systems, drive improvements inmonitoring, and support a seamless operations process in a highly collaborative, international environment.
This position is remote-first, but we appreciate occasional attendance at on-site team meetings in Cologne.After a detailed induction programme, you will take on responsibility in the following areas:

Monitoring & System Operations

• Monitor system metrics using AWS Console, Datadog, and Kibana
• Respond to anomalies (e.g., restart pods, replay messages, increase disk space)
• Proactively implement new monitoring metrics based on system health and product KPIs
• Create reports on API usage and database query activity

Incident & Outage Handling

• Assess incident impact and coordinate with relevant teams
• Conduct first-level investigations and provide input to L3 support
• Support root cause analysis and post-mortem documentation
• Help establish continuous improvement processes

Ticket Handling

• Manage tickets escalated from L1 support, including technical analysis or escalation to L3
• Track resolution progress and communicate with stakeholders
• Handle requests from country-specific ComOps teams (e.g., permission management, package assignments)

Communication & Documentation

• Use Customers internal infrastructure for documentation and issue tracking
• Participate in regular sync meetings with cross-functional teams
• Ensure knowledge flow between L1 and L3 support levels

Your Profile

• Successfully completed studies in the field of computer science or comparable, ideally with initial work experience or internships
• Strong technical understanding and structured problem-solving skills
• First experience with ticketing systems and support processes
• Ideally, but not a must: first experience with cloud monitoring and logging tools (e.g., AWS, Datadog, Kibana)
• Fluent English skills (spoken and written)
• Independent and reliable way of working, strong team orientation
• Suitable for recent graduates with relevant practical experience or professionals with industry background

What We Offer

• Remote-first role with optional in-person team meetings in Cologne
• 30 days of paid vacation
• Christmas bonus
• Urban Sports Club membership
• Bike leasing options
• Regular company events and branded merchandise
• A professional, supportive and international team environment

About actcon GmbH
actcon GmbH is a consulting and IT services company based in Cologne. We support large-scale digital solutions across Europe. In this position, you will be part of a high-impact operations team working on an advanced digital platform in the agricultural technology sector, developed by one of the world’s leading chemical companies. You will contribute directly to the stability, scalability, and success of a forward-thinking, data-driven product.Interested?
We look forward to receiving your application – whether you're starting your career or looking for your next step.
Apply now:[e-mail]