IT support (m/f/d) hospital environment

TN Germany; Hamburg; Hybrid; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen im Gesundheitswesen sucht einen IT Supporter, der die interne Service-Desk-Struktur für ein führendes Krankenhaus aufbaut und implementiert. In dieser spannenden Rolle sind Sie der zentrale Ansprechpartner für alle IT-Anliegen der Mitarbeiter und bieten 1st Level Support. Sie dokumentieren alle Anfragen im Ticket-System und arbeiten eng mit dem IT-Team für komplexe Probleme zusammen. Diese Position bietet die Möglichkeit, in einem motivierten Team zu arbeiten und die IT-Dienste in einem dynamischen Umfeld zu optimieren. Wenn Sie eine Leidenschaft für Technologie haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Leistungen

Home office bis zu 80%

Monatlicher Sachbezug von 50 Euro

Betriebliche Altersvorsorge

Corporate Benefits

Qualifikationen

• Abgeschlossene Ausbildung im IT-Bereich oder vergleichbare Qualifikation.
• Erfahrung in 1st und 2nd Level Support, idealerweise im Gesundheitswesen.

Aufgaben

• Einrichtung und Implementierung eines internen Service-Desks zur Verbesserung der IT-Dienste.
• Zentraler Ansprechpartner für alle IT-Anliegen der Mitarbeiter.

Kenntnisse

1st level support

2nd level support

Windows

macOS

network technologies

communication skills

solution-oriented thinking

customer-oriented approach

Ausbildung

IT training or comparable qualification

Tools

ticket system

knowledge databases

Jobbeschreibung

Social network you want to login/join with:

Client:

Location:

Hamburg, Germany

Job Category:

Other

EU work permit required:

Yes

Job Reference:

e7bc89983b27

Job Views:

1

Posted:

23.04.2025

Expiry Date:

07.06.2025

Job Description:

For our partner company in the healthcare sector, we are looking for an IT Supporter (m/f/d) to help set up and implement the internal service desk in a direct permanent position for the Hamburg location.

The company is a hospital and is looking for support in the optimization of IT services in the hospital environment.

A start is possible immediately or at a later date.

Would you like to work at the internal service desk of one of the leading hospital groups? Then send us your application!

Here's what our clients offer:

• The office can be located nationwide, preferably in the north of Germany.
• Home office is possible up to 70-80%, project-related travel is required.
• Varied and exciting field of activity in an expanding company in the healthcare sector.
• Collegial and appreciative working atmosphere in a motivated team.
• Monthly non-cash benefits voucher worth 50 euros.
• Company pension scheme with employer contribution.
• Corporate benefits (discounts and vouchers for sports, fashion, technology, and more).

Your responsibilities:

• You will be involved in setting up and implementing an internal service desk to improve IT services in the hospital.
• You are the central point of contact for all IT-related concerns of employees.
• You will provide 1st level support by receiving, categorizing, and processing requests via various communication channels (telephone, e-mail, ticket system).
• For more complex technical problems, you will work together with the IT team on 2nd level support.
• You are responsible for the complete documentation and tracking of all support requests in the ticket system.
• You will train and support staff in the use of IT systems and software applications.
• You will create and update knowledge databases and training documents.
• You will identify recurring problems and develop solutions to improve the support process.

Your profile:

• You have completed training in the IT sector or have a comparable qualification.
• You have experience in 1st and 2nd level support, ideally in a healthcare or hospital environment.
• You have extensive knowledge of common operating systems (Windows, macOS) and network technologies.
• You have excellent communication skills and a friendly manner when dealing with employees.
• You have a solution-oriented way of thinking and keep calm in every situation.
• You are a team player, but also work independently and in a structured manner.
• Flexibility and the ability to work under pressure are your strengths, and you can adapt quickly to new requirements.
• Your way of working is always customer-oriented, with the aim of ensuring employee satisfaction.
• You are motivated to continuously develop your skills and keep up to date with the latest technology.