IT Support/ IT-Unterstützung, Berlin

TN Germany; Berlin; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dedicated support specialist to assist employees of renowned DAX companies with their IT challenges. This role involves resolving hardware and software issues through various communication channels, ensuring exceptional service delivery. You'll have the opportunity to work with cross-functional teams and contribute to the development of knowledge base articles. If you're passionate about providing top-notch support and eager to grow in a dynamic environment, this position is perfect for you.

Leistungen

Permanent Contract

Career Opportunities

Qualifikationen

• At least 6 months experience in helpdesk or service desk support.
• Familiarity with operating systems and software applications.

Aufgaben

• Assist employees with hardware and software issues via various channels.
• Collaborate with teams for smooth IT project implementation.

Kenntnisse

Fluent German

Good English

Customer Service

Problem Solving

Tools

Ticketing Systems

Operating Systems

Software Applications

Hardware Components

Jobbeschreibung

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Client:

Cpl

Location:

Berlin, Germany

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

a97ddf19d30b

Job Views:

2

Posted:

27.04.2025

Expiry Date:

11.06.2025

Job Description:

Role Overview

• You are the helping hand for employees of well-known DAX companies with hardware and software problems via email, telephone, chat, or ticketing.
• You receive error messages and inquiries and resolve them independently (with appropriate training and access to guidelines).
• You work with cross-functional teams to ensure the smooth implementation of IT projects.
• You participate in the development and improvement of knowledge base articles and training materials.
• If you cannot solve the problem, you forward it to the next support level.

Your Profile

• Fluent German and good English skills
• At least 6 months experience in a helpdesk or service desk support role
• Familiarity with operating systems, software applications, and hardware components
• Customer-focused mindset with a passion for exceptional service
• Willingness to work rotating shifts

The Offer

• Permanent contract
• Career opportunities

Interested? Send your CV. I can handle the entire recruitment process from start to finish under the partnership.