IT Support Engineer (m/w/d)

ESP Global Services; Deutschland; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

ESP Global Services is seeking an IT Infrastructure Support professional to join our European deskside support team in Lotte, Germany. You will troubleshoot hardware and software issues for a global technology client, providing essential technical support on-site. Ideal candidates will have a strong background in IT support, proficient language skills in German and English, and a commitment to ongoing learning through various training resources offered. Join us in delivering excellence in IT support solutions!

Leistungen

Social Security Contribution support

Pension plan

Access to Perkbox

Unlimited learning resources

25 days of annual leave

Qualifikationen

• 2+ years of experience providing IT infrastructure support.
• Proficient in German and English (minimum B2).
• Good command of Windows O/S and Microsoft Office 365.

Aufgaben

• Providing hardware and software support and maintenance.
• Responding to incidents and service requests.
• Desk-side support and PC break/fix management.

Kenntnisse

Troubleshooting

Hardware Support

Software Support

Windows O/S Management

Networking Knowledge

Active Directory

Microsoft Office 365

LAN-WAN Knowledge

German

English

Jobbeschreibung

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You will be part of our European deskside IT support team, supporting our global tech giant customer on-site users. We troubleshoot hardware, software, and connectivity issues for our aerospace, control systems, and automotive divisions within our customers.

What are you going to do?

• Providing standard and approved hardware and software support and maintenance on desktop devices.
• Responding to incidents and end-user service requests and managing them to a successful resolution.
• Ticket handling based on customer requirements.
• Providing hard and soft break-fix services for hardware and software equipment across the site.
• Desk-side support and PC break/fix including basic management of Windows O/S.
• Support, management, and maintenance of desktop configuration and installation, including patch updates and hardware replacements.
• Review security profiles and antivirus software on all desktop devices and take appropriate action if security requirements are not met.
• Working on-site in Lotte from Monday to Friday, from 9 am to 5 pm.

What will you bring to ESP?

• 2+ years of experience providing IT infrastructure support, including hardware, software, and operating system troubleshooting.
• Proficient in German and English (minimum B2).
• Good command of Windows O/S.
• Microsoft Office 365 troubleshooting experience.
• Understanding of network protocols, server hardware, and configurations.
• Wireless networking knowledge.
• Experience with Active Directory.
• Advantage: basic knowledge of LAN-WAN setups and concepts.

Salary entitlement:

Our salaries are negotiable and range based on your experience and technical expertise. Once we have assessed your experience and expectations, we can confirm the salary.

Benefits:

• Social Security Contribution – 19.6% for employee (total is 39.2%).
• Pension 18.6% (split evenly 9.3% employee and employer).
• Access to Perkbox voucher-based platform.
• Unlimited access to free learning and development resources, including courses and certifications such as CompTIA A+, ITIL, CCNA Cisco modules, Microsoft Office 365, AWS Cloud Practitioner, DevOps, and Cloud Architect.
• 25 days of annual leave.

About us:

ESP Global Services has been providing customized IT support solutions worldwide for over 30 years. We offer on-site support, service desk coordination, and project delivery tailored to customer needs.

Why join us?

You’ll enhance your skills in diagnosing and fixing hardware and software issues, working with diverse end users and environments. We value continuous learning and development, and our ISO 9001 certification reflects our commitment to quality and customer service.

Let’s have a chat! Join a team that prioritizes excellence.

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