IT Support Engineer Intern - Rheinberg

Amazon; Rheinberg; Vor Ort; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen IT-Support-Praktikanten, der wertvolle Erfahrungen in einem dynamischen Umfeld sammeln möchte. Diese Rolle bietet die Möglichkeit, mit führenden Ingenieuren zusammenzuarbeiten und technische Herausforderungen zu meistern. Der Praktikant wird in einem Team arbeiten, das sich auf die Bereitstellung von IT-Support konzentriert und dabei hilft, Prozesse zu verbessern und innovative Lösungen zu entwickeln. Bei einem solch renommierten Arbeitgeber haben Sie die Chance, Ihre Fähigkeiten in einem unterstützenden und vielfältigen Umfeld zu erweitern. Wenn Sie leidenschaftlich daran interessiert sind, die Kundenbindung zu verbessern und IT-Lösungen zu entwickeln, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifikationen

• Aktuell im letzten Jahr des Studiums in IT oder verwandten Bereichen.
• Erforderlich für ein Vollzeitpraktikum von 3-6 Monaten.

Aufgaben

• Bereitstellung eines hohen Niveaus an IT-Support für Kunden.
• Diagnose und Lösung technischer Probleme mit Amazon-Technologieprodukten.

Kenntnisse

Problemlösungsfähigkeiten

Analytische Fähigkeiten

Teamarbeit

Englischkenntnisse

Deutschkenntnisse

Ausbildung

Universitätsabschluss in IT/Computerwissenschaft/Engineering

Tools

Microsoft Windows 10

Windows Server

Jobbeschreibung

Job ID: 2883942 | Amazon Support Services Germany GmbH

PLEASE NOTE THIS IS A POSITION TO START IN 2025. We offer start dates between January - September 2025.

This position is full-time and requires on-site presence.

Amazon Operations is the backbone of the Amazon customer experience. With over 50 fulfilment centres, hundreds of delivery stations, and tens of thousands of employees, the team works together to efficiently deliver items to customers. Safety is the top priority, and the operations culture is defined by teamwork, diversity, and a shared work ethic that keeps the business running smoothly.

Key job responsibilities

As an IT support engineer intern, you will gain valuable hands-on experience in a fast-paced, customer-centric environment, working alongside industry-leading engineers to solve complex technical challenges. Key aspects of the role include:

1. Delivering the consistently high level of IT support our customers have come to expect.
2. Managing and deploying a diverse array of IT devices and technologies across our various site types.
3. Dive deeply into technical details, diagnose, and reproduce straightforward issues with Amazon technology products (e.g., services, tools, data solutions, etc.).
4. Regular contact with the Amazon Operations teams and identify process improvement or standardization opportunities for the European network.
5. Work on innovative projects that have a direct impact on our customer experience.
6. Proactively identify opportunities to improve processes and standardize systems, all with an eye towards enhancing the customer experience.

A day in the life

As an Amazon Operations IT intern, you will have the opportunity to work alongside the industry’s brightest engineers who innovate every day on behalf of our customers. You will be matched to a local IT supervisor and a mentor. You will work together with the local IT team to provide technical support to the Operations network.

About the team

Amazon Operations IT teams keep Amazon’s operations running smoothly by resolving complex hardware, software, server and infrastructure issues. Our support model is based on both on-site and remote support teams spread across our network.

BASIC QUALIFICATIONS

1. Currently in your penultimate or final year and working towards a university degree in IT / Computer science / Engineering or other tech fields.
2. Eligible to complete a full-time internship of 3-6 months.
3. Highly proficient in both spoken and written English and German (Common European Framework of Reference C1).

PREFERRED QUALIFICATIONS

1. Basic knowledge of at least one of the following: systems, networks, or operating systems, including concepts like deployment, troubleshooting, and system upgrades on client devices and/or IT infrastructure.
2. Familiarity with Microsoft Windows 10 and Windows Server operating systems.
3. Strong problem-solving and analytical skills, with the ability to identify process improvements and innovative solutions.
4. Excellent communication and teamwork skills, able to collaborate effectively with others.
5. Demonstrated curiosity, proactivity, and willingness to take on challenges in an ambiguous, fast-paced environment.
6. Experience with troubleshooting Networks (LAN/WAN).

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We value your passion to discover, invent, simplify and build.